Responsibilities:

Process domestic and international wire requests while confirming member information and following required compliance procedures.
Support billing operations by preparing statements, updating account records, and maintaining accurate transaction documentation.
Assist with card servicing tasks, including account updates, payment-related requests, rewards support, and issue resolution.
Respond to inquiries from members and internal teams through multiple service channels with professionalism and timely follow-up.
Review transactions and account activity to identify discrepancies, correct errors, and uphold service quality standards.
Perform audits and routine checks to ensure operational accuracy, regulatory alignment, and proper recordkeeping.
Handle billing collection activities and coordinate with relevant parties to address outstanding account matters.
Contribute to departmental initiatives and special assignments that improve operational performance and support business goals.

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