Location:

Connecticut Reports To:

Controller Employment Type:

Full-Time, Hourly (40 hours/week)

Schedule:

Monday-Friday, Day Shift (No Weekends)

Pay Range:

$27-$30 per hour (based on experience) What You'll Do In this role, you will manage billing and collections across multiple payer sources, including Private Pay, Long-Term Care Insurance, Veterans Affairs (VA), and other third-party payers. You will serve as a key member of our revenue cycle team, ensuring timely and accurate reimbursement while providing exceptional service to clients and payer partners. Primary Responsibilities Prepare, review, and distribute accurate invoices in a timely manner. Manage accounts receivable by monitoring outstanding balances and proactively following up on unpaid accounts. Contact clients, responsible parties, insurance companies, and other payers regarding outstanding balances through phone, email, and written correspondence. Investigate and resolve billing discrepancies quickly and professionally. Review client service agreements to ensure billing complies with contract terms. Monitor claim status and follow up on unpaid, denied, or rejected claims to maximize timely reimbursement. Process and post payments, adjustments, refunds, and credit card transactions accurately. Reconcile customer accounts and maintain accurate financial records. Generate aging reports and assist with month-end reporting and financial audits. Work closely with Case Managers to obtain authorizations, eligibility updates, and documentation needed for billing. Collaborate with Finance, Operations, and Sales teams to identify opportunities to improve billing workflows, strengthen collection efforts, enhance reimbursement processes, and support ongoing revenue cycle initiatives. Maintain detailed documentation of billing activity and customer communications. Perform other related duties as assigned. What Success Looks Like In this role, you will: Ensure invoices are accurate and submitted on time. Maintain organized and accurate accounts receivable records. Resolve outstanding claims and balances efficiently. Build positive relationships with clients and payer sources. Help improve cash flow through consistent follow-up and collections. Contribute ideas that improve billing accuracy and efficiency. Qualifications Required High school diploma or equivalent. Minimum of three years of experience in billing, collections, accounts receivable, or healthcare revenue cycle. Strong attention to detail with excellent organizational and analytical skills. Excellent verbal and written communication skills. Ability to prioritize multiple tasks and work independently. Proficiency in Microsoft Office, particularly Excel. Experience using accounting software such as QuickBooks or similar financial systems. Takes ownership of their work. Enjoys solving problems and following issues through to resolution. Communicates professionally with clients, insurance companies, and coworkers. Thrives in a collaborative team environment. Is dependable, organized, and highly accurate. Looks for opportunities to improve processes rather than simply maintain them. Preferred Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field, or equivalent work experience. Experience in home care, home health, hospice, healthcare billing, or medical accounts receivable. Experience working with insurance companies, third-party payers, long-term care insurance, or other healthcare reimbursement programs. Knowledge of billing compliance and reimbursement processes. Why Join Us? Competitive hourly pay based on experience. Medical, Dental, and Vision Insurance. 401(k) with a 4% Company Match. Paid Time Off and Paid Holidays. Stable Monday-Friday schedule with no weekends. Supportive, family-oriented work environment. Opportunities for professional growth and advancement. 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