Customer Billing Representative II

at Chesapeake Utilities Corp. in Dover, Delaware, United States Job Description This position will be responsible for the following duties: Process customer transactions including billing, invoicing, initiating meter/service orders, updating customer records, and performing all related functions within the Customer Information & Billing System (SAP) Own advanced BPEM case work: triage, root-cause, and resolve complex exceptions (e.g., multi-contract accounts, unusual meter/read scenarios, rate/tariff edge cases), and recommend category or workflow enhancements to reduce recurrence. Execute and monitor billing outsorting validations during individual or mass billing runs as needed; coordinate with Billing/DM/FICA when outsort thresholds trigger review. Perform complex A/R reconciliations, research unapplied cash and credit balances, and finalize refund/transfer decisions within authorized limits. Interpret and apply approved rate and tariff changes to complex scenarios; verify proration and adjustments for partial periods or mid-cycle price changes. Serve as a peer mentor and quality reviewer (spot checks of bills, credits, and BPEM resolutions); provide feedback and job aids to strengthen team accuracy and cycle time. Partner with Customer Service, Meter/Data Management, and Finance to resolve cross-functional issues; contribute to SOP updates and knowledge articles. Support UAT for minor releases/patches impacting billing or BPEM categories; document test outcomes and defects. Maintain strict adherence to PSC regulations, privacy/security protocols, and audit controls. To view full details and how to apply, please login or create a Job Seeker account