Job Description
Membership Billing Coordinator
TB ISLE RESORT LP - 4.1
Aventura, FL Job Details 16 hours ago Benefits Flexible schedule Qualifications Customer communication Confidential information handling Microsoft Outlook Spreadsheets Customer service problem-solving Full Job Description Scope of Position The Membership Billing Coordinator is responsible for the daily administration of member billing, payment processing, account reconciliation, collections follow-up, and member account support functions. This position serves as a liaison between Finance and Club Members, ensuring all account activity is handled accurately, discreetly, and with exceptional care. The ideal candidate is organized, detail-oriented, proactive, and capable of balancing hospitality with strong financial accountability. Position Requirements Minimum of 2 years of accounting, membership billing, accounts receivable, or hospitality finance experience preferred Previous private club, golf club, country club, resort, or luxury hospitality experience strongly preferred Strong customer service and interpersonal communication skills Proficiency in Microsoft Office, particularly Excel Experience with accounting systems, club management systems, or property management systems preferred Strong attention to detail and organizational skills Ability to prioritize tasks and work independently in a fast-paced luxury environment Professional written and verbal communication skills High level of integrity and discretion when handling confidential financial information Responsibilities Prepare and process monthly member billing statements and invoices accurately and timely Post daily payments including credit cards, ACH, wire transfers, checks, and house account activity Maintain accurate member account records within the Club accounting and membership systems Reconcile member accounts and investigate discrepancies promptly Monitor aging reports and professionally follow up on outstanding balances Assist with payment arrangements and recurring billing setups when applicable Respond to member inquiries regarding invoices, payments, account balances, and billing activity with professionalism and urgency Handle sensitive financial conversations with discretion and hospitality Support dispute resolution and credit card chargeback research Collaborate with Club leadership and operational departments to resolve member account concerns efficiently Assist with month-end close responsibilities related to membership accounting Support credit meetings and aging review preparation Maintain organized financial records and supporting documentation Assist with special projects, reporting, audits, and process improvement initiatives as assigned by Finance Leadership Ensure compliance with internal controls, accounting procedures, and company policies Education 2-year University/College degree in Finance, Accounting, or related major plus a minimum of 2 years experience working in a large-scale hotel, preferred. OR 4-year University/College degree in Finance, Accounting, or related major. Skills and Abilities Ability to communicate in the English language. A second language is a plus. Strong problem-solving and analytical abilities. Ability to create and maintain spreadsheets as well as analyze and summarize financial data using appropriate financial software. Ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks. Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook). Physical Requirements Continuously, sit at a desk for long periods of time in front of a computer screen. Intermittently twist to reach equipment or supplies surrounding the desk. Use telephone and computer keyboard daily. Physically fit to lift, pull, and push items up to 50 pounds. Standing/walking/reaching and bending throughout shift.
