Job Description Help for Job Description. Opens a new window. A large company is currently hiring a Customer Service - Collections Representative. The position is full time and permanent. The office is open Monday through Friday and provides some flexibility in the schedule. The company provides full benefits after a short probationary period. Regular opportunities for pay increases and advancement. The business is hoping to find an agent who is firm, but kind, and has the company's best interest in mind while trying to keep a positive balance with the consumer. The Collections Representative will call previous customers who have either purchased products or services for their residential or commercial property. Document each call and outcome in the system. Negotiate repayment plans, accept payments, attempt to collect full payment or partial payment on every call. You will perform data entry and forward settlements to the corporate bookkeeper for approval. Forward delinquent accounts past 90 days to outside legal counsel.