Job Title:

Community Association Collections /

Legal Assistant Location:

Ponte Vedra Beach Job Type:

Full-Time About the Position We are seeking a detail-oriented and highly organized Community Association Collections / Legal Assistant to join our growing team. This position plays a critical role in managing community association collection matters from initial intake through pre-litigation processing. The ideal candidate will possess strong customer service skills, excellent communication abilities, and a talent for managing multiple priorities in a fast-paced environment. Prior experience in collections, bookkeeping, property management, legal support, accounts receivable, or community association management is preferred but not required. Key Responsibilities Open and process new collection files, including initial case intake and file setup. Request and obtain necessary documentation from management companies and Boards of Directors. Draft client correspondence and collection-related letters. Review and interpret account ledgers and payment histories. Calculate accurate payoff amounts using law firm and management company records. Respond to client inquiries, management company requests, and debtor/owner communications. Process and respond to payoff requests. Answer incoming telephone calls and assist with account-related questions. Maintain detailed account histories, file notes, and records of all actions and communications. Manage pre-litigation collection files and ensure timely follow-up on outstanding matters. Coordinate communication between attorneys, staff, clients, and management companies. Prepare case summaries, status reports, and updates as needed. Communicate case status and collection activity to clients and management companies. Ensure accuracy and compliance in all file management and documentation processes. Provide exceptional customer service while maintaining professionalism in sensitive collection matters. Qualifications High school diploma or equivalent required; Associate's or Bachelor's degree preferred. Experience in collections, accounts receivable, bookkeeping, legal administration, property management, HOA/COA management, or a related field is a plus. Strong mathematical skills with the ability to calculate balances, interest, fees, and payoff amounts accurately. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to manage multiple tasks and deadlines simultaneously. Proficiency with Microsoft Office, including Outlook, Word, and Excel. Professional telephone etiquette and customer service skills. Ability to work independently and collaboratively within a team environment. Experience with case management software is a plus. Preferred Skills Bookkeeping or accounting experience. Knowledge of community association (HOA/COA) collections. Legal office or collections experience. Strong problem-solving and analytical abilities. Ability to maintain confidentiality and handle sensitive information professionally. What We Offer Competitive compensation Health, dental, and vision benefits (if applicable) Paid time off and holidays Professional development opportunities Supportive team environment Long-term career growth opportunities Ideal Candidate The successful candidate is highly detail-oriented, customer-focused, and comfortable managing a high-volume caseload. They enjoy working with numbers, maintaining accurate records, communicating with clients, and contributing to a collaborative team dedicated to delivering excellent service. Apply today to join a professional team dedicated to helping community associations recover outstanding assessments while providing exceptional client service.

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

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