at City of Belleville in Belleville, Illinois, United States Job Description Job Summary Provides collection services for the city. Determine and collect unpaid balances for delinquent accounts and assist with sewer billing and cashier as needed. Job Scope No supervisory or budgetary responsibilities. Principle Duties and Responsibilities Initiate collection through various methods and establish payment plans when necessary. Notate all interactions electronically in account remarks including documenting payments when necessary. Respond to customer inquiries for account balance and lien payoffs. Maintain account accuracy and ensure owner, management company, and renter information are correct by verification through sources. Assist billing in sending corrected bills after determining and calculating adjustments. Help sewer billing by making sewer stubs, taking calls and handling resident inquiries. Process payments received and ensure payment equals sewer stubs. Assist with cashier duties as backup only when not making stubs or processing adjustments Work effectively with City personnel and provide exceptional customer service. Actively participate in cross-training, business process documentation, and job skill enhancement initiatives. Maintain positive work atmosphere by behaving and communicating in a manner which promotes good working relationships with clients, customers, co-workers, and supervisors. Perform other duties as assigned. (It is the City's desire to maximize each employee's value and capability by promoting cross-training to enable him/her to do several jobs.) Additional Duties (Lien and Small Claims): Research accounts, confirm accurate billing, verify legal ownership of properties and initiate lien filing process. If payment not received by date of lien notice letter, follow through with filing a lien. Once lien recorded, add information to customer account, note the file and send a copy of the lien to all parties. Submit information to Assistant City Attorney/City Attorney for small claims action of delinquent accounts. To view full details and how to apply, please login or create a Job Seeker account