Medical Receptionist / Administrative Assistant (Bookkeeping & Billing Support)

About Us At DeKalb Optometric, our mission is to provide thoughtful, high-quality eye care rooted in over 70 years of service to the DeKalb community. We proudly serve patients and families across generations, backgrounds, and insurance plans while delivering attentive care in a busy, fast-paced practice. We are currently rebuilding and strengthening our team with individuals who value accountability, consistency, and professionalism. Position Overview We are seeking a dependable and detail-oriented Medical Receptionist who can also assist with basic bookkeeping and billing coordination. This role is ideal for someone who enjoys working with patients while supporting the financial and administrative operations of a healthcare practice. This is a team-dependent role where reliability, organization, and follow-through are essential. Key Responsibilities Front Desk & Patient Support Greet and check in patients in a friendly, professional manner Answer phones, schedule appointments, and manage provider calendars Verify patient information and maintain accurate records Handle incoming and outgoing communication (phone, email, fax) Administrative & Office Support Maintain organized filing systems and ensure HIPAA compliance Support daily office operations and team workflow Bookkeeping & Financial Tasks Perform daily balancing Prepare and make bank deposits Enter invoices and expenses Record payments and maintain financial records Assist with account reconciliation Billing Coordination Communicate with third-party billing services regarding claims and payments Provide documentation and follow up on discrepancies Answer patient billing questions in a clear and professional manner Qualifications Basic understanding of bookkeeping or accounting processes Experience with office software (scheduling systems, Excel, QuickBooks or similar) Strong communication and customer service skills High attention to detail and ability to handle confidential information Preferred Qualifications Experience in a medical or healthcare office Familiarity with medical billing or working with external billing companies Knowledge of HIPAA regulations Schedule & Expectations Scheduling hours:

Monday, Tuesday, Wednesday, Friday:

8:00 AM•5:30

PM Thursday:

8:00 AM•1:00

PM Saturday:

8:00 AM•1:00 PM Employees may be scheduled slightly before or after patient hours for opening/closing duties Saturday availability is required (minimum 2 per month) Consistent attendance and punctuality are essential Important Expectations Before Applying This role requires reliability and accountability —attendance directly impacts patient care and team operations Schedules are set and expected to be followed Frequent call-offs, last-minute schedule changes, or inconsistent availability are not compatible with this role We are building a team that supports one another through consistency, professionalism, and follow-through Why Join Us? Established and respected practice in the community Opportunity to be part of a strong, dependable team culture Hands-on training with the ability to grow across front desk, billing, and office operations How to Apply Please submit your resume and a brief message explaining why you would be a good fit for this role.

Pay:

From $18.00 per hour Expected hours: 36.0•40.0 per week

Benefits:

401(k) Employee discount Paid sick time Paid time off Paid training Uniform allowance Application Question(s): This position requires consistent attendance, punctuality, and reliability in a fast-paced healthcare setting. Are you able to meet these expectations? This role requires working at least 2 Saturdays per month (8:00 AM•1:00 PM). Are you available to meet this requirement? Describe your experience working in a fast-paced environment where you had to manage multiple responsibilities at once. What experience do you have with bookkeeping tasks such as balancing, deposits, or entering financial data? Give an example of how you handled a difficult patient or customer interaction. Tell us about a time you were late or missed work. What happened, and how did you handle it? Why are you interested in working at DeKalb Optometric, and what makes you a good fit for this position? This role requires following structured attendance and scheduling policies to ensure proper patient care and team coverage. Are you comfortable working within clearly defined expectations? Our scheduling hours are Monday, Tuesday, Wednesday, & Friday with varying shifts between 8:00 AM•5:30 PM and Thursdays/Saturdays until 1:00 PM. Are you able to work within these hours as scheduled?

Work Location:

In person