Billing Portal Specialist

Billing Portal Specialist On-Site in Louisville, KY The Billing Portal Specialist is responsible for managing and maintaining customer billing portals, ensuring timely invoice submission, payment tracking, and account accuracy. This role works closely with accounting, accounts receivable, customers, and internal operations teams to resolve billing discrepancies and improve payment processes. Key Responsibilities Upload and manage invoices through customer billing portals Monitor billing portal requirements, deadlines, and compliance standards Verify invoice accuracy, supporting documentation, and purchase order details Track invoice statuses, payment updates, and outstanding balances Research and resolve billing discrepancies or rejected invoices Communicate with customers regarding portal access, invoice issues, and payment inquiries Collaborate with Accounts Receivable and Accounting teams to support collections efforts Maintain organized billing records and customer account documentation Assist with month-end reporting and reconciliation processes Ensure compliance with company billing policies and customer-specific requirements Qualifications High school diploma or equivalent required; associate degree preferred 2+ years of billing, accounts receivable, or administrative experience preferred Experience using customer billing portals and accounting software Strong attention to detail and organizational skills Excellent communication and problem-solving abilities Proficiency in Microsoft Office, especially Excel Ability to manage multiple deadlines in a fast-paced environment Preferred Experience Construction, staffing, healthcare, logistics, or service industry billing experience Familiarity with ERP systems such as SAP, Oracle, NetSuite, or QuickBooks Experience working with large customer portals (Coupa, Ariba, Textura, etc.) Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Additional disclaimer:

Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.