ASSISTANT MANAGER!

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Summary:

The Billing Assistant Manager is responsible for maintaining vast amounts of information in the HDMS system that is a resource to all department team members as they handle collections from payers. In addition, this position provides leadership to billing employees through monthly reviews, coaching and problem solving.

Essential Functions:

Review and approve write-off requests - identify improvements needed to processes based on write-off reasons and bring to billing manager and customer service manager's attention Assist billing manager with identifying payer claim processing issues and working with payers to resolve. Compose and meet with staff for 90-day and annual performance reviews. Assign and monitor overtime projects Monitor daily billing functions and ensure timeliness and completion. (Track and maintain active worksheets, weekly denial reports, assurance queues) Review aging regularly to identify payers that have had significant increase in aged balances. Answer staff questions and concerns as needed. Identify and research system issues; open and follow up on support tickets as needed Maintain HDMS tables including: product adds, bill code updates, non-payment codes, allowable updates Monitor private pay and collections process including running applicable reports for staff to complete. Monitor phone queue and voicemails to ensure appropriate coverage and timeliness of returning calls. Meet with billers to discuss aging and productivity results Run reports and provide to clerical staff (moveable rejections and deductibles, product return refunds, non-automated POTA, and sequestration) Assist with special projects as necessary

Requirements Supervisory Responsibilities:

With Billing Manager, this position supervises a team of 45+ who handle the complex work of collecting payments from hundreds of payers.

Position Type:

This is a full-time position, with the expectation of maintaining a regular work schedule. It is understood that the person in this position will routinely work longer hours to meet demands of the role. Occasional evening and weekend work may be required.

Travel:

This position does not require travel.

Required Education and Experience:

15+ years of healthcare billing experience in an environment with a complex, high-volume revenue cycle 5+ years of supervisory/leadership experience Previous DME billing experience

Preferred Education and Experience:

Related degree or equivalent

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