HQA Billing Analyst

Swissport International

•

Raleigh, North Carolina

•

PERMANENT

Updated 09/03/2026

Job Description

Job Summary

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience." We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary

To provide billing support to the Company and provide ongoing support to the Billing Manager in a centralized environment. The expected pay rate is $50,000.00-$64,000.00/yr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

Create comprehensive, accurate and timely invoices for customer airlines using the in-house billing system for all lines of business (Ground Handling, Cargo and Fueling).

Compile billable charges from all sources (FSC, FNB, VAREC, CARGOSPOT etc.), gather and attach supportive backup needed for invoice approval

Create Adhoc invoices for non-contractual services, verify proper accounts are used

Ensure all Accounts Payable pass through charges are billed and accounted for correctly related to Principal and Agency revenue recognition rules.

Review and issue credit notes in billing system

Upload all billed revenue to company's ERP system ensuring relevant checks in place

Work with the stations as needed to capture an accurate monthly accrual to include all outstanding revenue items allowing an accurate revenue profile for the business

Prepare journal entries related to billing into the general ledger system SAP

Attend and contribute to team meetings reviewing overall billing performance of the team

Submit customer invoices into various portals for payment. Review portal approval information and assist in resolving any disputes. Email customer invoices that require a specific file format for receipt and acceptance.

Run customer listings to ensure all invoices have been submitted or emailed.

Provide customer support by ensuring all customer queries are responded to and resolved in a timely and highly professional manner informing all relevant parties of resolution

Analyze customer queries to identify areas of improvement to prevent repetition of query and to allow efficient debt collection

Develop effective working relationships with the following groups: Customer Account Managers, Station OCC and GM, Credit Control, AR Department, Tax Department, Systems and Operational teams

Assist GL Accountants with questions and provide invoice copies for audits

Produce reports at the request of Management.

Perform internal audits of invoices to contracts

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Your profile

Minimum College degree

3-5 years experience in a similar role preferred

Ability to work weekends if needed

Willingness to learn multiple systems and accept change as/when needed

Excellent oral and written communications

Computer literate (Word, Excel, PowerPoint); Advanced Excel, comfortable using VLookups, Pivot Table, Sum If etc

Ability to multi-task and work effectively in a fast-paced environment

Able to work closely with other departments and managers

Excellent attention to detail

What we offer

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

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