CASE MANAGEMENT AND BILLING SYSTEM COORDINATOR

The State of New Hampshire - 3.7 Concord, NH Job Details Full-time $25.40 - $34.14 an hour 6 hours ago Benefits Wellness program 457(b) Paid holidays Health insurance Dental insurance Opportunities for advancement Flexible schedule Life insurance Retirement plan Qualifications Data integrity assurance Cost management Accounting systems Operational analysis Staff supervision Preparation of internal financial performance reports Internal controls Data analysis reporting Management Information Systems IT user and group management Automation Standard Operating Procedures (SOPs) implementation ERP systems Business analysis Process design System design Configuration management Performance Reporting Information Systems Training material drafting Mid-level User training (technical support) Performance management Bachelor's degree in business administration Information security Financial issue resolution Public Administration Data integrity and documentation Invoice payment processing Driver's License Full Job Description State of New Hampshire Job Posting NH Judicial Council One Granite Place, Suite 226 Concord, NH 03301 CASE

MANAGEMENT AND BILLING SYSTEM COORDINATOR

Position # 10087 $25.40/hour - $34.14/hour •See total compensation information at the bottom of announcement. The State of New Hampshire, Judicial Council has a full-time vacancy for 13-1190 Miscellaneous Business Operations Specialists-4.

Summary:

Provides programmatic and operational support for the Judicial Council's statewide indigent defense case management and billing system. Coordinates billing workflows, payment processing, system configuration, reporting, and process improvement activities to support the effective administration of indigent defense services. Reviews invoices and reconciles financial information to ensure compliance with court orders, agency policies, and fiscal requirements, while serving as a key resource to courts, attorneys, vendors, and staff regarding system use and billing procedures.

YOUR EXPERIENCE COUNTS

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS

Education/Experience:

Bachelor's degree and 1 year of experience OR equivalent combination of 5 years of education and experience after completion of high school. Education and experience must be in business administration, public administration, accounting, information systems, data management, program administration, management analysis, billing operations, or a related field.

License/Certification:

Valid driver's license or access to transportation

Other Requirements:

None Trainee Option:

Candidates with an equivalent combination of 4+ years of relevant education and experience after completion of high school may be considered and hired in 'trainee status' for this position.

PREFERRED QUALIFICATIONS

Work experience in a legal, court, governmental, or public service environment. Experience working with case management, billing, or financial management information systems. Experience developing procedures, training materials, and reports.

AFTER-HIRE REQUIREMENTS

None

CAREER ADVANCEMENT OPPORTUNITIES

In-Band Advancement Available:

Yes No Criteria:

None Broad Group Level Advancement Available:

Yes No Criteria:

None

DISCLAIMERS

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title. When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities:

DETAILED TASKS

(STANDARD): None

DETAILED TASKS

(AGENCY/POSITION-SPECIFIC): Reviews and processes attorney and ancillary service provider invoices after ensuring accuracy, completeness, compliance with court orders and agency policies, and proper authorization prior to payment approval. Serves as the main agency contributor and vendor contact for the Judicial Council's statewide indigent defense case management and billing system, including system configuration, workflow design, user access management, testing, and ongoing optimization. Ensures alignment with New Hampshire court structures, administrative orders, and agency policies. Coordinates with system developers, vendors, courts, and internal staff to implement enhancements, troubleshoot issues, develop automated reports, and improve system functionality and operational efficiency. Analyzes financial data to identify trends, billing irregularities, cost drivers, and process improvement opportunities; recommends and implements strategies to support fiscal oversight and cost containment initiatives. Develops, documents, and maintains standard operating policies and procedures, instructions and user manuals, training materials, and internal controls related to case management, billing operations, user onboarding, and compliance requirements. Reconciles financial and billing information between the Judicial Council's case management system and the State's enterprise resource planning system; researches and resolves discrepancies and payment issues. Provides technical assistance and operational support to attorneys, courts, vendors, ancillary service providers, and staff regarding system use, billing procedures, reporting, and compliance requirements. Develops and delivers one-on-one and group training. Monitors user permissions and security settings to ensure appropriate access controls, data integrity, and protection of confidential, sensitive information. Supervises assigned staff to include providing training, assigning work, evaluating performance, and overseeing daily activities. Serves as the primary point of contact for billing-related inquiries and escalations, resolving complex issues and coordinating corrective actions with internal and external stakeholders. Provides input on communications, contracts, and management reports, including correspondence to legislators and oversight authorities. Prepares reports and summaries of billing data for internal use and for presentation to outside agencies. For further information please contact Jay Buckey, Executive Director at or 603-271-3592. •

TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated. See this link for details on State-paid health benefits: https://www.das.nh.gov/hr/benefits.aspx Value of State's share of

Employee's Retirement:

12.87% of pay

Other Benefits:

Dental Plan at minimal cost for employees and their families ($500-$1800 value) Flexible Spending healthcare and childcare reimbursement accounts State defined benefit retirement plan and Deferred Compensation 457(b) plan Work/life balance flexible schedules, paid holidays and generous leave plan $50,000 state-paid life insurance plus additional low-cost group life insurance Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

https://www.das.nh.gov/jobsearch/compensation-calculator.aspx Want the specifics? Explore the Benefits of State Employment on our website: https://www.das.nh.gov/hr/documents/BenefitBrochure.

pdf https:

//www.das.nh.gov/hr/index.aspx

EOE TDD Access:

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