Responsibilities:

Confirm insurance coverage details and accurately record billing data in the appropriate system.
Guide patients through intake documents, ensuring forms are understood and completed correctly.
Coordinate and submit internal service referrals to support continuity of care.
Review account balances with patients and explain available payment methods in a clear, respectful manner.
Arrange payment plans based on patient needs and follow up on overdue balances.
Respond to questions related to insurance claims, billing statements, and account status.
Maintain organized financial and administrative records to support accurate account management.

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