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HumanEdge

Chargeback Analyst

Career Insights for Billing Analyst

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What they do

A Billing Analyst performs analytical and administrative work at financial institutions and banks that handle bills, receipts, and invoices. Analyzes the status of client accounts and keeps track of non-payments and other billing issues and trends.

$61,154 / year median in New Jersey

-6% projected decline

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Job Description

Chargeback Analyst will be responsible for processing and verifying transactions related to contracts and chargebacks within Company's pricing programs, as well as working cross-functionally with Accounts Receivable and GTN Team.
Job Responsibilities:
Monitor contract requirements to ensure customer and the Company remain in compliance with contract terms and conditions as well as any government regulations. Timely review and validation of debit memos submitted for chargebacks through iContracts with complete accuracy. Provide trend analysis by customer and product to identify key drivers in chargeback transactions. Provide analysis for Wholesalers and internal customers/departments; Support Manager, GTN with special projects and analysis of specific data such as: chargebacks and Accounts Receivable. Review daily EDI reconciliation (849) and import validation (844) reports. Provide monthly reports on Chargeback Accounts for Management Review. Prepare documentation for audit support for internal and external auditors. Responsible for daily pricing and potential duplicate analytics to validate chargeback transactions for accuracy. Review exceptions with Management and provide corrective action recommendations to resolve issues. Provide trend analysis by customer and product, and identify key drivers of changes in chargebacks, and assist in the research of chargeback data for diversion. Assist in the analysis of customer sales out data to ensure customer chargeback data is accurately reflected. Work with the Manager, Accounts Receivable, to monitor outstanding AR deduction balances. Perform analytics on Open chargebacks and chargeback error rates to ensure that issues are resolved in a timely manner to reduce the deduction balance. Provide reporting for Chargeback/AR deduction projects and ensure chargeback team is on target to process resubmissions to clear deduction balances. Responsible for the coordination of monthly AR meetings with the AR and Chargeback team to ensure successful collaboration on achieving finance business objectives. Act as a lead SME for system testing and implement chargeback process improvement changes.
Requirements:
Bachelor's Degree in Business, Finance, Accounting, or related fields or equivalent combination of education, training, and/or direct work-related experience. Less education will be considered with direct work experience. Two (2) years of experience in the generic pharmaceutical industry, chargeback administration, and chargeback payment processes is preferred. EDI experience is a plus. Intermediate Proficiency in Microsoft Excel required, including VLOOKUPs and Pivot Tables. Experience with NetSuite ERP and iContract systems is a plus. Must be available for in-office work (three days per week). #INDNJ