CLACKAMAS, OR

Order:

142059\n

Order Type :

Temp If you're a customer-focused professional who thrives on solving problems, building trust, and helping people find financial solutions, this is your opportunity to grow your career with a supportive and collaborative team.

SALARY:

$20-$25/hr.

DOE LOCATION

Clackamas, OR

SCHEDULE

Full-time | Day-shift times vary; 6:00am-6:00pm window

WHY YOU'LL LOVE THIS ROLE

Make a meaningful impact by helping customers navigate financial challenges and identify payment solutions that fit their individual circumstances.\nBuild valuable expertise in customer service, collections,pliance, and financial services through ongoing training and hands-on experience.\nJoin a collaborative, team-oriented environment that values professionalism, ethical practices, and continuous learning.\nGrow your career with opportunities to expand your skills, contribute to special projects, and develop within a stable, fast-pacedanization.

WHAT YOU'LL DO

Deliver exceptional customer service by responding to inbound phone, email, text, and chatmunications, addressing account inquiries, payment options, and account status while maintaining confidentiality and data security.\nPerform outbound collections inpliance with FDCPA, TCPA, state regulations, and client guidelines by collecting payments, negotiating payment arrangements, documenting delinquency reasons, and providing required disclosures.\nMaintain accurate and detailed documentation of all customer interactions, collection activities, paymentmitments, and client/system procedures within the contract management system.\nUpholdpanypliance, quality, and ethical standards by following established policies, participating in training and audits, escalating disputes orpliance concerns appropriately, and supporting special projects and other assigned duties.

WHAT WE'RE LOOKING FOR

High school diploma or equivalent required, with 1-3 years of customer service experience and 3-5 years of collections experience; financial services experience preferred.\nStrongmunication, customer service, and negotiation skills with the ability to handle sensitive conversations professionally while maintaining confidentiality.\nProficientputer skills, including Microsoft 365 applications, advanced typing, and strong reading, writing, and documentation abilities.\nKnowledge of collectionspliance and quality standards, with the ability to follow established policies and procedures, manage multiple tasks, and remain seated for extended periods as required.

PHYSICAL REQUIREMENTS

\nThis role requires the ability to remain seated for extended periods while using aputer, telephone, and other standard office equipment to perform daily responsibilities. The position also requires frequent typing, clear verbalmunication, and the ability to read, analyze, and accurately enter information throughout the workday.

READY TO TAKE THE NEXT STEP?

This position is offered through NW Staffing Resources. Simply select ' Online' at the top of the post to submit your application. If you'd like more information about this role or others within the industries we serve, we'd love to connect. Partner with a recruiter who will advocate for your goals, provide insight into the local market, and help you find the right fit. 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