Core Responsibilities & Duties Account Management:

Set up new customer accounts, process property transfers, and handle final utility bills for residential and commercial properties.

Billing Processing:

Calculate and generate accurate monthly or quarterly sewage charges (frequently based on water consumption), then print and mail billing statements.

Revenue Collection:

Process payments (cash, checks, credit cards), balance daily cash drawers, and manage accounts receivable.

Delinquency Handling:

Track past-due accounts and enforce municipal ordinances regarding non-payment.

Customer Support:

Serve as a point of contact for billing inquiries, usage disputes, and leak adjustments via phone and in-person.

Interdepartmental Coordination:

Work with the Public Works or Sewer Department to dispatch work orders as needed.

Qualifications & Requirements Education:

High school diploma or GED required; associate's or bachelor's degree in accounting or business administration preferred.

Experience:

1-3 years of experience in bookkeeping, accounts receivable, or a municipal utility billing environment.

Technical Skills:

Strong proficiency in Microsoft Office (especially Excel) and specialized municipal/billing software (e.g., Springbrook, Caselle, Munis).

Soft Skills:

Exceptional mathematical accuracy, high-stress tolerance, and the ability to handle public complaints with tact and professionalism

Pay:

$16.55 - $20.76 per hour

Benefits:

Health insurance Health savings account Life insurance Paid time off

Work Location:

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