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Accounts Receivable Credit Analyst
Job
TouchPoint Medical
Remote
$58,937 Salary, Full-Time
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Job Description
We are seeking a detail-oriented and customer-focused Credit Accounts Receivable Analyst to join our Finance team. This position is responsible for managing customer accounts, processing payments, evaluating credit risk, supporting collections efforts, and maintaining accurate financial records. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a commitment to delivering exceptional customer service while supporting company cash flow and working capital objectives. Responsibilities Process and apply customer payments received through lockbox, ACH, wire transfers, checks, and credit cards. Reconcile daily cash receipts and bank transactions to ensure accurate account balances. Investigate and resolve payment discrepancies, short payments, deductions, and unapplied cash. Initiate collection efforts on past-due accounts and follow up with customers regarding outstanding balances. Analyze customer creditworthiness and assist with credit reviews and recommendations. Maintain accurate customer account information and master data records. Review customer accounts for credit hold situations and determine appropriate actions for order release. Partner with Customer Service, Sales, Shipping, and Finance teams to resolve account and billing issues. Generate customer account statements and provide supporting documentation as needed. Process customer refunds, credits, and account adjustments. Assist with bad debt monitoring and collection recovery efforts. Support billing functions and provide backup assistance as needed. Prepare and maintain records related to customer communications and collection activities. Ensure compliance with company policies, accounting procedures, and internal controls. Qualifications Strong knowledge of accounts receivable, collections, credit analysis, and cash application processes. Ability to analyze customer account activity and make informed credit-related decisions. Strong problem-solving and investigative skills. Excellent verbal and written communication skills. Ability to professionally communicate with customers regarding payment and account issues. Strong organizational skills with the ability to manage multiple priorities. Proficiency in Microsoft Excel and Microsoft Office Suite. Ability to work independently while collaborating effectively with cross-functional teams. High level of accuracy and attention to detail. Customer-focused mindset with strong interpersonal skills. Education & Experience Associate degree in Accounting, Finance, Business Administration, or related field preferred. 1-3 years of experience in Accounts Receivable, Collections, Accounting, Customer Service, or a related business environment. Experience with ERP systems preferred. SAP experience preferred. Basic accounting and math skills required. Preferred Skills Experience working in a manufacturing environment. Knowledge of credit and collections best practices. Experience handling customer disputes and account reconciliations. Familiarity with credit reporting and customer credit evaluations. Strong analytical and reporting capabilities. Benefits Competitive compensation Comprehensive benefits package Paid time off and holidays Professional development opportunities Collaborative team environment