The Vibe:

You are accurate, persistent, and curious. When something doesn't look right, you want to figure out why.

The Task:

You will submit claims, process ERAs, post payments, monitor claim status, correct rejections, resolve denials, and communicate with insurance companies.

The Standard:

A denied claim doesn't just get documented. You investigate it, determine the next step, and follow through until it is resolved. 2. Financial Conversations & Client Billing Support We know talking about money can be hard, but it is essential for a healthy practice. You will own the financial side of the client relationship.

Guidance:

You will verify and explain insurance benefits, deductibles, copays, coinsurance, and estimated costs so clients aren't surprised by a bill.

Collections:

You will comfortably and professionally contact clients regarding outstanding balances, declined payments, and payment plans. You'll approach financial conversations with kindness but firmness.

Accuracy:

You will ensure insurance and billing information in TherapyNotes and Admiraa is spotless. 3.

Credentialing & Clinician Onboarding Credentialing:

You will credential clinicians with insurance companies, maintain CAQH profiles, track applications, complete attestations, and follow up with payers until credentialing is complete.

Onboarding:

You will process onboarding paperwork, set up TherapyNotes and other systems, and help make sure new clinicians have what they need before they begin.

Organization:

You will track licenses, malpractice insurance, credentialing deadlines, and other important requirements so nothing falls through the cracks. 4.

Payroll & Practice Operations Operations:

You will prepare payroll reports, track clinician bonuses, maintain administrative records, and help keep recurring practice tasks organized.

Improvement:

As our practice grows, our systems need to grow too. If you notice something could work better, we want you to help us improve it. 5. Practice Growth & Team Support Once your core responsibilities are current, you may help support other areas of our growing practice.

Support:

You may assist Client Care during busy periods or help with administrative marketing, referral outreach, newsletters, blogs, or other practice projects as needed.

Who You Are Detail-Oriented:

You catch the small things and take pride in accurate work.

Persistent:

You don't give up when an insurance issue isn't resolved on the first try. Comfortable with

Money:

You can discuss balances and financial responsibility clearly, kindly, and confidently.

A Problem-Solver:

You don't just identify problems; you want to figure out how to solve them.

Tech-Ready:

You can jump between different software platforms, insurance portals, and spreadsheets without getting flustered.

Neuro-Affirming:

You understand (or are eager to learn) how to communicate in a way that is accessible for neurodivergent brains.

Requirements & Schedule Experience:

Experience in medical or behavioral health billing, credentialing, insurance, healthcare operations, or a related field is strongly preferred.

Location:

Fully remote, BUT you must live within reasonable traveling distance of Troy, MI and be available for occasional in-person training or team meetings.

Schedule:

Full-time, Monday-Friday, 9:00 AM-6:00 PM , with a one-hour unpaid lunch.

Pay:

$18-$20/hour , based on experience. What We Offer Paid Time Off (PTO) Paid Sick Time Future Growth Opportunities Mileage reimbursement for approved business travel Stipend for phone use Provided Equipment Fully Remote Work Ready to apply? We can't wait to meet you! If you read this and felt a spark, please send us your resume along with a quick note telling us why you'd be a wonderful fit for Ideal Psychology Group. We're excited to hear from you!

Pay:

$18.00 - $20.00 per hour Expected hours: 40.0 per week

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