Billing Representative II

Billing Representative II Mass General Brigham (Enterprise Services) United States, Massachusetts, Somerville 399 Revolution Drive (Show on map) Apr 28, 2026 The Billing Representative II is responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. What You'll Do

• Verify insurance coverage and pre-authorization requirements
• Collect and enter patient demographics and insurance information into electronic medical records
• Ensure accurate and complete collection of patient demographic and insurance information
• Obtain necessary signatures for consent and authorization forms
• Resolve insurance and billing-related issues
• Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner
• Adhere to all HIPAA regulations and patient confidentiality guidelines High School Diploma or equivalent required 2+ years of experience required in a healthcare setting, with experience in professional billing Knowledge of medical terminology and insurance verification procedures.

Exceptional customer service skills, including the ability to resolve customer complaints and issues in a professional manner. Excellent communication skills, both written and verbal. Ability to work well in a fast-paced environment. Ability to work effectively in a team-oriented setting. Working Model Requirements Mon-Fri 8:30-5:00, with flexibility after training Hybrid model with an expectation of onsite presence once a month. Employee paid parking onsite or MBTA pass discounts available via benefits Remote workdays require stable, secure, quiet, HIPAA-compliant work station Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.