Billing Solutions Specialist: 1:00pm-9:00 pm (Peoria, IL)

Billing Solutions Specialist:

1:00pm-9:00 pm (Peoria, IL) RLI Corp - 4.2 Peoria, IL Job Details Full-time $18.01 - $23.77 an hour 1 day ago Benefits Profit sharing Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Family leave Parental leave Employee assistance program Vision insurance Gym membership Employee stock ownership plan Volunteer time off Qualifications Record keeping Customer returns handling Phone communication Research Administrative experience High school diploma or GED General ledger accounting Organizational skills Customer support Productivity software Entry level Under 1 year Client interaction via phone calls Full Job Description About Us We're not like other insurance companies. From our specialty products to our business model, our culture to our results — we're different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn't just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company. Position Purpose Under frequent supervision, the Billing Solutions Specialist I, supports the Billing Solutions team by facilitating daily operations and helping to ensure accuracy, efficiency and high-quality service delivery. This role handles customer calls and emails, process return mail, and assists with payment posted and related administrative tasks. Principal Duties & Responsibilities Assist in handling incoming calls and emails, responding and answering questions. Process return mail and initiating research to determine correct addresses as needed. Assist with identifying payment posting, copying, scanning, mail runs, treasury runs, and other miscellaneous tasks. Provide basic operational and customer support to insureds and agents. Conduct effective communication via telephone and email with various internal or external channels. Assist in researching and developing appropriate answers to inquiries based on customer channel. Assist in maintaining records of customer interactions, recording details of inquiries, complaints and comments as well as actions taken. This position is scheduled for a 1:00 PM - 9:00 PM shift. Education & Experience Typically requires a high school diploma 0+ years of related experience [OR] equivalent level of education and experience Knowledge, Skills, & Competencies Ability to research simple to moderately complex billing and collection issues and recommend appropriate actions. Ability to communicate effectively with all internal and external contacts involved in the billing and collection processes. Ability to use Microsoft Office software as well as general ledger and billing and collections applications to identify, analyze, and resolve billing and collection issues. Ability to work independently while understanding the necessity for communicating and coordinating work efforts with the team and management. Ability to provide excellent customer service support in a timely and friendly manner. Detail oriented with good organizational skills. Compensation Overview The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future. Base Pay Range $18.01 - $23.77 Total Rewards At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee. Financial Incentives Annual bonus plans Employee stock ownership plan (ESOP) 401(k) — automatic 3% company contribution Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings) Work & Life Paid time off (PTO) and holidays Paid volunteer time off (VTO) to support our communities Parental and family care leave Flexible & hybrid work arrangements Fitness center discounts and free virtual fitness platform Employee assistance program Health & Wellness Comprehensive medical, dental and vision benefits Flexible spending and health savings accounts 2x base salary for group life and AD&D insurance Voluntary life, critical illness, & accident insurance for purchase Short-term and long-term disability benefits Personal & Professional Growth RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include: Training & certification opportunities Tuition reimbursement Education bonuses Diversity & Inclusion Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results. RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.