Collections Representative III

Collections Representative III at DATCU Collections Representative III at DATCU in Corinth, Texas Posted in 6 days ago.

Type:

Full-Time Job Description:

Position Summary The Collections Representative is responsible for managing and collecting past‑due accounts while maintaining strong customer relationships and supporting company cash‑flow objectives. This role requires an experienced professional who can independently manage a portfolio of accounts, analyze payment trends, resolve disputes, and ensure compliance with company policies and applicable regulations. This position is Monday through Friday 8:00am - 5:00pm with the potential to work a hybrid schedule. Key Responsibilities Manage a portfolio of assigned accounts to ensure timely collection of outstanding balances Contact customers via phone, email, and written correspondence regarding delinquent accounts Negotiate payment arrangements and resolve billing disputes in a professional and compliant manner Review aging reports and proactively prioritize collection efforts Work collaboratively with colleagues to resolve account issues Maintain accurate and detailed documentation of collection activity Ensure compliance with internal policies and applicable federal and state regulations What We Offer Competitive pay based on experience Comprehensive benefits package (medical, dental, 401(k), etc.) Paid time off and company holidays Opportunities for professional growth and advancement Supportive, collaborative work environment Required Qualifications 5+ years of experience in collections with a financial institution Knowledge is a collections module system Knowledge in repossession, CPI, and bankruptcy Strong negotiation, communication, and conflict‑resolution skills Clear, effective and professional telephone interactions Ability to analyze account data and identify payment trends or risks High attention to detail with excellent organizational skills Proficiency with Microsoft Excel Ability to work independently and manage a high‑volume workload Professional demeanor with a customer‑focused mindset High School Diploma or GED certificate Preferred Qualifications Experience with Symitar, Akuvo, Temenos or similar Knowledge of credit and risk assessment processes Familiarity with compliance requirements related to collections Competencies Results‑driven Strong analytical thinking Effective communicator Sound judgment and discretion Team‑oriented with cross‑functional collaboration skills Equal Opportunity Employer / Veterans / Disabled