Demonstrates excellence by consistently maintaining accuracy in claim preparation, payment posting, account reconciliation, and documentation to support compliant and efficient revenue cycle operations. Customer Service
Provides compassionate, respectful, and professional service to patients, insurance representatives, and internal stakeholders, fostering positive relationships and timely issue resolution. Accountability
Demonstrates integrity by taking ownership of responsibilities, meeting deadlines, following established policies, and maintaining accountability for quality outcomes. Problem Solving
Applies critical thinking to identify billing issues, determine root causes, and implement effective, compliant solutions that improve reimbursement and reduce claim denials. Organization & Time Management
Effectively manages competing priorities while maintaining productivity, accuracy, and compliance with departmental timelines. Collaboration
Works cooperatively with colleagues across departments to ensure efficient revenue cycle operations and positive organizational outcomes. Confidentiality & Integrity
Safeguards protected health information and financial data by maintaining the highest standards of confidentiality, ethical conduct, regulatory compliance, and professionalism in all interactions.

Minimum Qualifications High School Diploma or GED. Must be at least 21 years of age. Ability to pass required background checks, drug screening, and any state-mandated employment clearances. Preferred Qualifications Bachelor's degree in a related field preferred or 1-year minimum experience in medical billing. Minimum of two (2) years of medical billing or healthcare revenue cycle experience preferred. Experience with behavioral health, residential treatment, or healthcare billing preferred. Experience working with Medicaid, commercial insurance, and managed care organizations preferred. Required Knowledge, Skills, and Abilities Strong interpersonal and communication skills. Knowledge of medical billing processes, insurance claims, payment posting, and reimbursement methodologies. Understanding of HIPAA regulations and patient confidentiality requirements. Strong analytical and problem-solving skills. 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