Payment Resolution Specialist

Payment Resolution Specialist A.O. Smith life insurance, tuition assistance United States, Tennessee, Ashland City 500 Tennessee Waltz Parkway (Show on map) May 12, 2026 Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. Primary Function Serve as the main point of contact for resolution of customer debits, deductions, proof of performance rebates,product returns/issues and all credit and debit management. Demonstrated ability to professionally interact using Zoom, MS Teams, phone, email with customers, sales representatives, regional sales managers, and internal departments to provide or obtain resolution of orders and billing issuesfor internal and external customersas well as implementing special requests. Ability to manage a high volume of transactions across a portfolio of customers. Responsibilities
Coordinate with order management, pricing, accounts receivable, and collection teams to resolve customerdeductions and disputes. This includes decision making responsibilities for credits, debits and denial of claims ifwarranted. Additionally, it includes working with the customer's shipping/receiving team and their accountspayable representatives to seek resolution
Perform billing corrections to maintain accurate customer accounting
Manage customer proof of performance rebates from receipt to creation of credit memo
Develop relationships and communicate detailed results to the customer and/or manufacturing representatives
Process credit memo and debit memo requests for pricing adjustments, freight, sales tax issues, productshortages, damages, intercompany billings, and monthly contractual agreements
Authorize and process return material authorizations and return deliveries from all sources both internal andexternal
Ability to adapt to shifting priorities to meet department metrics and targets
Understand the use of robotics in the department and apply the understanding to how transactions aresubmitted for processing
Perform additional tasks assigned
Qualifications
High School Diploma or GED/Equivalent required, Associates Degree preferred.
3+ years of related work experience
Experience with Microsoft Excel
Strong analytical and problem-solving skills
Managing and completing their assigned tasks with minimal oversight in a team environment
Ability to train and coordinate work of non-reporting co-workers
Attention to detail and desire to provide quality service to both internal and external customers
Dependable and able to meet time sensitive goals
Employing sound decision-making skills and following guidelines that are provided
The ability to thrive in a fast-paced, ever-changing, and high-pressure environment
Solution-oriented and positive mindset that openly embraces change and stretch goals
Identify steps to improve area operations, efficiency, and service to both internal and external customers
Professional face-to-face, telephone, and email communication skills
Education
High School Diploma or GED
Associate Degree
We Offer Competitive compensation package and comprehensive benefits plans which include medical and dentalinsurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disabilityprograms and tuition assistance.
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#Appcast ADA Statement & EEO Statement In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.