POSITION SUMMARY

Provides excellent patient care by answering all incoming business office calls and directing them appropriately. Essential Functions Statement(s) Answers all incoming calls to the Business Office and directs them to the appropriate business staff if needed Verifies and updates insurance and demographic information Resolves patient balance/account questions Identifies and prepares patient refunds Responds to assigned communicator messages Works hold buckets for any claim corrections Resolves claim holds Performs other related duties as assigned

SKILLS & ABILITIES

Education:

High School Graduate or General Education Degree (GED)

Experience:

Previous customer service experience required. Previous experience in a physician office preferred.

Computer Skills:

Must be computer literate. Basic computer skills required. Must be able to type.

Campbell Clinic Benefit Summary:

Campbell Clinic offers a lucrative benefit package to support employees and their families.

Medical / Dental

/ Vision Insurance HRA Option Flexible Spending Account Basic Life Insurance Voluntary Life Insurance Option Long-Term Disability Voluntary Short-Term Disability Accident Insurance Critical Illness Insurance 401(k) Plan Matching + Profit Sharing Employee Assistance Program Paid Time Off 8 Paid Holidays Equal Opportunity Employer/Veteran/Disabled.