Job Description for

Collections Representative Classification :

Nonexempt under the

Fair Labor Standards Act Salary/Pay Grade:

$33,280 to $39,520 annual base salary

Purpose:

To assist our branches, recover delinquent payments from customers while maintaining positive customer relationships and ensuring compliance with legal and company policies.

Principle Functions of Job:

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions and duties of this job. Under the direction of the Vice President, is responsible for performing the following: Applying collection practices in accordance with state and federal regulations as well as Company policy. Actively providing and ensuring superior customer service with an emphasis on customer retention by showing patience, courtesy and respect. Observing established Company policies and procedures.

Duties of Job:

Ability to sit for long periods of time in an office or call center environment. Obtain and verify application information of individuals applying for a loan. Assist with maintaining customer files, and daily paperwork. Comply with all State and Federal regulations as well as Company Policies. Processes payments and maintains up-to-date customer information in the computer system. Communicate (by phone) with delinquent customers to resolve delinquency. Trace debtors who change residence without notifying creditors to evade payment of bills (skips.) Perform training exercises, including taking time to become knowledgeable of the Training Guide and Operations Manual. Assist in maintaining the cleanliness and organization of the office.

Requirements of job:

Has the ability and desire to quickly learn new job-related information. Works well with other people. Takes time to help coworkers, customers and others. Open to guidance. Working knowledge of various office equipment, including calculator, scanner, and computer system. Demonstrate flexibility in regards to scheduling and assignments. Be willing to spend time in advanced training programs designated by the Supervisor or Vice President. No issues in working beyond 40 hours per week when needed and occasional Saturdays. Maintain reliable transportation and insurance coverage for use on job. Must also have a valid driver's license and maintain a clean driving record. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. EEO Statement Walters Management is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status. Signatures This job description has been approved by all levels of management: Manager_______________________________________________ HR____________________________________________________ Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position. Employee______________________​_______ Date_____________

Pay:

$16.00 - $19.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Disability insurance Employee assistance program Health insurance Life insurance Opportunities for advancement Paid sick time Paid time off Paid training Vision insurance

Work Location:

In person