Collections Assistant

Description We are seeking a detail-oriented Collections Assistant to support accounts receivable and collections activities. This role helps ensure timely payment of outstanding invoices, maintains accurate customer account records, and assists with resolving billing issues. The ideal candidate is organized, professional, and comfortable communicating with customers regarding past-due balances. This position is onsite Monday to Friday.

Responsibilities:

+ Assist with monitoring accounts receivable aging reports + Contact customers regarding overdue invoices by phone and email + Document collection activity and account updates in the system + Help resolve billing discrepancies and payment issues + Process payments and apply cash receipts accurately + Support account reconciliations and follow-up efforts + Maintain accurate customer and account records + Work with internal teams to address invoice or credit concerns + Prepare routine collections and status reports + Provide administrative support to the finance or accounting team Requirements + Prior customer service experience, preferably in a call center or high-volume phone environment. + Strong written and verbal communication skills + Good organizational skills and attention to detail + Ability to manage sensitive conversations professionally + Strong data entry skills with a high level of accuracy + Comfortable handling high-volume phone calls in a fast-paced environment + Able to manage customer interactions professionally and efficiently + Capable of multitasking between phone support, account updates, and administrative tasks TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .