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Collections Representative
Job
Robert Half
Fairfax, VA (In Person)
Full-Time
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Job Description
Description We are seeking a detail-oriented Collections Representative to manage outstanding accounts and support timely payment collection efforts. This role involves contacting customers regarding past-due balances, resolving billing issues, maintaining accurate records, and helping reduce delinquent accounts while preserving strong client relationship. This position is onsite Monday to Friday.
Responsibilities:
- Handle a large volume of incoming calls and assist customers with clarity and efficiency.
- Respond to customer inquiries by phone and email, providing timely updates and accurate information.
- Enter and update customer or account information with a high level of accuracy in internal systems.
- Support payment posting activities and help ensure transactions are recorded correctly.
- Complete administrative support work such as scanning documents, preparing mail, and organizing records.
- Place outbound calls when needed to follow up on account matters or clarify customer information.
- Assist different departments with routine support tasks to help maintain smooth daily operations.