A Billing Analyst performs analytical and administrative work at financial institutions and banks that handle bills, receipts, and invoices. Analyzes the status of client accounts and keeps track of non-payments and other billing issues and trends.
Invoice Audit and Dispute Analyst FLSA Exemption Status:
Exempt Status:
Salaried Exempt Department:
Supply Chain Reports To:
Mgr, Customer Operations Location:
Mt Jackson, VA -
Fully On-Site Schedule:
Day Shift - Monday through
Friday Job Summary:
The Invoice Audit & Disputes Analyst is responsible for managing customer deductions, chargebacks, invoice disputes, and claims to protect company revenue and improve profitability. This role partners with Customer Operations, Finance, Sales, Indust, and Supply Chain to investigate discrepancies, resolve disputes, recover invalid deductions, and identify root causes that drive recurring issues. The position plays a critical role in improving invoice accuracy, reducing customer chargebacks, and strengthening operational processes to prevent future deductions. Safety Bowman Andros is committed to maintaining a strong safety culture focused on preventing injuries and providing all employees with a safe, healthy, and productive work environment. Every employee at Bowman Andros is expected to demonstrate a personal commitment to safety by following established procedures, identifying and reporting hazards, and actively participating in safety initiatives. Safety is a shared responsibility, and we believe that all incidents are preventable through awareness, accountability, and continuous improvement. We strive to empower our teammates to take ownership of safety, look out for one another, and contribute to a workplace where safety is always the top priority.
Essential Functions and Responsibilities:
Deduction & Dispute Management Investigate customer deductions, chargebacks, shortages, and invoice disputes. Validate claims and determine recovery opportunities. Manage dispute resolution through closure. Recovery & Claims Resolution Submit supporting documentation and dispute packages. Work directly with customers to recover invalid deductions. Track recovery performance and open claim balances. Root Cause Analysis Identify trends and recurring causes of deductions. Partner with internal teams to implement corrective actions. Support initiatives that improve invoice and service accuracy. Reporting & Analytics Maintain deduction and dispute tracking reports. Analyze customer claim trends and financial impact. Provide visibility into open claims, recoveries, and risk areas. Cross-Functional Collaboration Partner with Customer Operations, Finance, Sales, Logistics, and Warehousing to resolve issues. Support customer audits and documentation requests. Assist with process improvements that reduce future disputes.
Required Knowledge, Skills and Abilities:
Education Bachelor's degree in Business, Finance, Accounting, Supply Chain, or related field preferred. Experience 2-5 years of experience in accounts receivable, deductions management, customer service, logistics, finance, or dispute resolution. Experience investigating customer claims and chargebacks. Strong analytical and problem-solving skills. Advanced Microsoft Excel proficiency. Preferred Food manufacturing, CPG, or distribution experience. Experience with retailer compliance programs and deductions. Experience with ERP systems such as S2K, SAP, Oracle, or Microsoft Dynamics.
Working Environment:
The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. This is primarily an office-based role. The Transportation Invoice Audit Specialist will work in an administrative environment at the Andros North America facility in Mt Jackson, VA. The noise level in the work environment is usually low to moderate.
Physical Demands:
The physical demands described here are representative of those that must be performed by a teammate to successfully perform the essential functions of this job. While performing the duties of this job, the teammate is regularly required to sit, use hands to handle or feel objects, and use a computer for extended periods. The teammate is occasionally required to stand, walk, and reach with hands and arms. The teammate will rarely be required to lift items over 10 pounds. This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of teammates under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.
