BILLING/COLLECTIONS REPRESENTATIVE I

Western Virginia Water Authority $16.21 United States, Virginia, Roanoke Jul 22, 2026\nJOB

POSITION

BILLING/COLLECTIONS

REPRESENTATIVE I

\n(Part-time, 36 hours per week, with part time benefits package)

Division:

Customer Service & IS\n

Status:

Non-Exempt\n

Grade:

102\n

Job Code:

693\nReports to: Utility Billing Supervisor\n

Date:

06-05-25\n

Revised Date:

06-05-25\n

Last Review Date:

06-05-25 SUMMARY OF JOB\nPerforms a moderate volume of work of moderate difficulty in creating new\naccounts and meter installations for all new service related projects. Performs a\nmoderate volume of work of moderate difficulty in bill preparation; resolves\ncustomer service questions about billings/problems/procedures. Prepares a variety\nof reports for the collections department. Back up for cashier. Assist customers.\nMaintains files. Assist other departments in the Customer\nService/Billing/Collections division as needed. Other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

\nIncludes the following. Other duties may be assigned or scheduled.

Works directly with Engineering, Field Ops and Meter Ops to coordinate creation\nof accounts and meter installation for all new service related projects.
Answers customer questions relating to new services in a timely and appropriate\nmanner.
Able to keep organized tracking of and prioritizing of new service requests as\ncustomers request meters.
Able to complete daily billing responsibilities. Including, but not limited to,\nbringing in reads, Leak report, Bill Print, Winter Averaging, Morning Reports, and\nworking a route.
Reviews a series of daily reports prior to billing to determine if readings are\nmissing or inconsistent with normal usage.
Issues appropriate work orders to ensure accurate billing.
Computes all exceptional billing not handled during the regular billing routine.
Calculates adjustments to customer accounts due to over-reads or estimations.
Assists customer service department as necessary.
Contact with customers concerning high or constant use, by phone, letter or\nemail.
Contact with customer concerning occupancy of location, by phone, letter or\nemail.
Updates customer and location cards to reflect any changes to meters, mailing\naddress, contact information, etc.
Files completed work in accordance with department policy.
Communicates with field staff as needed via email and phone.
Ability to perform simple maintenance for printers such as filling paper, resolving\npaper jams and replacing toner cartridges.
Receives and receipts a variety of payments and other payment-related\ntransactions; verifies and applies payments to appropriate accounts; issues\nreceipts.
Provides backup for other departments in high volume times.
Provides backup for cashier in high volume times or if cashier is absent.
Post invoices for payment to the accounts payable system.
Maintains the highest level of confidentiality of Water Authority and customer\nrecords.
Assists in closing service orders for disconnects and reconnects when returned\nfrom field personnel.
Special projects as determined by the Billing Supervisor, Collections Supervisor,\nProgram Manager, or CS/Billing Asst. Director.
Must keep a detailed account of their time and work completed.

SUPERVISORY RESPONSIBILITIES

\nNone.

QUALIFICATIONS

\nTo perform this job successfully, an individual must be able to perform each\nessential duty satisfactorily. The requirements listed below are representative of the\nknowledge, skill, and/or ability required. Reasonable accommodations may be made\nto enable individuals with disabilities to perform the essential functions.

Ability to work with minimal supervision.
Ability to work safely and obey all safety rules.
Ability to communicate effectively, both verbal and in writing.
Ability to establish and maintain effective working relationship with coworkers,\nother Water Authority departments and the general public.
Ability to read and interpret documents such as safety rules, operating and\nmaintenance instructions, maps and procedure manuals.
Ability to apply common sense understanding to carry out instructions furnished\nin writing, oral or diagram form.
Ability to work alone or in a team environment.
Must possess and maintain a good work ethic with a strong emphasis on good\nattendance, reporting to work on time, completing job assignments in a timely manner, maintaining a good work attitude, performing all job duties as assigned\nand/or scheduled.
Ability to handle high levels of stress that may occur at various times during the\nweek.
Ability to handle high work volume while meeting deadline and billing schedules.
Strong knowledge of various software packages such as Microsoft Word and\nExcel.
Ability to add, subtract, multiply, and divide in all units of measure, using whole\nnumbers, common fractions, and decimals and to compute rate, ratio, and\npercent.
Ability to solve problems involving several concrete variables in standardized\nsituations.

EDUCATION and/or

EXPERIENCE

\nGraduation from high school or GED equivalent supplemented by college level\ncourse work in accounting, information systems, business, bookkeeping or other\nrelated fields; two (2) or more years related experience and/or training in an\nautomated environment and customer service experience preferably in utilities or\nequivalent combination of education and experience.

CERTIFICATE, LICENSE, REGISTRATION REQUIREMENTS

Must possess a valid Virginia driver's license or have the ability to obtain one\nwithin 60 days of employment date.

No more than six (6) demerit points on\ndriving record if required to drive Water Authority vehicles.

PHYSICAL DEMANDS OF THE JOB

\nThe physical demands described here are representative of those that must be met\nby an employee to successfully perform the essential functions of this job.\nReasonable accommodations may be made to enable individuals with disabilities to\nperform the essential functions.

While performing the duties of this job, the employee is regularly required to\nwalk, stand, and sit; use hands to finger, handle or feel; reach with hands and\narms; talk and hear.
While performing the duties of this job, the employee is occasionally required to\nstoop, kneel, crouch, bend, climb, balance, crawl or reach overhead.
Specific vision abilities required by this job include ability to adjust focus. If\ncorrective lenses are noted on driver's license, the lenses must be worn when\noperating Authority vehicles.
Repetitive movement using keyboard and/or office equipment is involved.
Employee must be able to sit for an extended amount of time at a desk or\nworkstation.
Employee must regularly lift, carry and/or move up to 10 pounds and\noccasionally 45 pounds.

Assistance is required on weight amounts above those\nlisted. Failure to do so could result in injury and denied Worker's Compensation\nbenefits.

WORK ENVIRONMENT ENCOUNTERED IN THIS JOB

\nThe work environment characteristics described here are representative of those an\nemployee encounters while performing the essential functions of this job.\nReasonable accommodations may be made to enable individuals with disabilities to\nperform the essential functions.

The noise level in the work environment is usually low.
Employee is subject to normal work conditions as required in an office setting.
Employee may occasionally be subject to exposure to moderate or high noise\nlevel, extreme outside weather conditions, uneven, steep, slippery terrain\nconditions, dusty conditions and wet and/or humid conditions.

GENERAL STATEMENT AND SELECTION GUIDELINES

\nThe above statements describe the general nature and level of work assigned to in\nthis job position. They should not be construed as an exhaustive list of all job duties\nor tasks performed by personnel so classified. The following will identify the selection guidelines for job placement:

WVWA application
Rating of education, experience, training and qualifications
Reference checks
Interview with WVWA management team
Applicant must pass a pre-employment physical and drug/alcohol test
A criminal background check and social security number verification will be\nperformed. The results must match information provided by the applicant on the\nWVWA application
Job related test might be required and would be administered to all applicants\napplying for the position

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