Collections Assistant Manager -Leadership Development Program Auto Now Financial Services Phoenix, AZ Job Details Full-time $60,000 - $75,000 a year 11 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Life insurance Qualifications Team leadership Team development Conflict resolution Data-driven problem-solving Process management Full Job Description Build Your Career. Lead a Team. Grow With Us. Auto Now Financial Services is a rapidly growing Buy Here Pay Here (BHPH) automotive finance company with an ambitious long-term growth strategy. We are building our leadership team for the future and are looking for an experienced collections leader ready to take the next step in their career. The Collections Assistant Manager - Leadership Development Program is designed as a fast-track development opportunity for a high-performing leader with the goal of progressing into a Collections Manager role. In this position, you'll combine hands-on team leadership with portfolio analytics, operational strategy, employee development, and customer resolution. You'll work closely with senior leadership to improve collections performance while developing the skills needed to lead the department at a higher level. What You'll Do Lead, coach, and develop a team of collection representatives through daily direction, performance management, and one-on-one coaching. Monitor collection queues and key portfolio metrics to identify trends, risks, and opportunities. Analyze delinquency, cure rates, right-party contacts, payment activity, promise-to-pay performance, and other KPIs to drive results. Develop and implement strategies to improve cash flow, reduce delinquency, and minimize repossessions. Support staffing, scheduling, workload balancing, dialer strategies, and other operational initiatives. Handle escalated customer situations, hardship requests, payment arrangements, and complex negotiations. Partner with senior leadership to improve processes, reporting, technology utilization, and departmental efficiency. Help recruit, onboard, train, and develop team members and future leaders. Support compliance, quality assurance, audits, and regulatory requirements. Participate in strategic initiatives involving budgeting, workforce planning, KPI development, change management, and cross-functional collaboration. Leadership Development & Career Growth This is more than a supervisory position. It is an opportunity to demonstrate your ability to lead at the next level.

You will gain exposure to:

Strategic portfolio management Department budgeting and workforce planning Staffing and scheduling strategy KPI development and executive reporting Process improvement and automation Cross-functional leadership Change management Senior-level operational decision-making Our goal is to develop the right candidate into a Collections Manager. What We're Looking For We are looking for a coach, problem-solver, and results-driven leader who can balance empathy with accountability.

The ideal candidate:

Has 3+ years of leadership experience in auto collections, consumer finance, loan servicing, or a high-performance call center environment. Has a proven record of improving team performance and developing employees. Is comfortable having difficult conversations and holding people accountable. Uses data and KPIs to identify trends and make informed decisions. Proactively identifies problems and develops solutions rather than waiting to be told what to do. Has strong communication, judgment, and executive presence. Enjoys coaching and developing future leaders. Thrives in a fast-paced, metrics-driven environment. Has experience in BHPH, auto finance, or auto loan servicing strongly preferred. Is comfortable using collection systems, reporting tools, skip-tracing resources, and Dealer Management Systems. Has a high school diploma or GED; an Associate's or Bachelor's degree in Business, Finance, Management, or a related field is preferred. Why Join Us? If you're a proven collections leader who has outgrown your current role and is ready for greater responsibility, this is an opportunity to prove your leadership potential, expand your operational expertise, and build a path toward management. Join a growing organization where strong performance, leadership, accountability, and initiative can translate into real career advancement.

Pay:

$60,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Vision insurance Application Question(s): Are you comfortable using collection systems, reporting tools, skip-tracing resources, and Dealer Management Systems (DMS)? Do you have experience working in a collections or high-performance call center environment?

Experience:

leadership or supervisory: 3 years (Required)

Work Location:

In person