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Collections
Job
Robert Half
Irvine, CA (In Person)
Full-Time
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Job Description
Are you a collections professional who excels at balancing customer service with results? Do you enjoy solving problems, building relationships, and helping customers navigate challenging situations? If so, we have an exciting opportunity with a leading residential real estate organization that is experiencing continued growth.
We are seeking a National Account Resolution Specialist to join a collaborative team focused on delivering positive outcomes for residents while minimizing delinquency and financial risk on a contract basis. This role offers the opportunity to make a direct impact by helping residents resolve account issues, maintain housing stability when possible, and ensure a seamless resolution process.
What You'll Be DoingPartner directly with residents to resolve past-due balances and create workable payment solutions.
Serve as a trusted point of contact through phone, email, and text communications.
Manage a portfolio of delinquent accounts while maintaining a high level of professionalism and empathy.
Negotiate payment arrangements and follow through to successful resolution.
Collaborate cross-functionally with Accounting, Operations, Legal, and Property Management teams.
Monitor account activity, payment plans, and collection efforts to drive positive outcomes.
Coordinate notices, eviction-related documentation, and legal processes when necessary.
Maintain accurate records and ensure compliance with company policies and applicable regulations.
Contribute ideas and process improvements that enhance the resident experience and operational efficiency.
We are seeking a National Account Resolution Specialist to join a collaborative team focused on delivering positive outcomes for residents while minimizing delinquency and financial risk on a contract basis. This role offers the opportunity to make a direct impact by helping residents resolve account issues, maintain housing stability when possible, and ensure a seamless resolution process.
What You'll Be DoingPartner directly with residents to resolve past-due balances and create workable payment solutions.
Serve as a trusted point of contact through phone, email, and text communications.
Manage a portfolio of delinquent accounts while maintaining a high level of professionalism and empathy.
Negotiate payment arrangements and follow through to successful resolution.
Collaborate cross-functionally with Accounting, Operations, Legal, and Property Management teams.
Monitor account activity, payment plans, and collection efforts to drive positive outcomes.
Coordinate notices, eviction-related documentation, and legal processes when necessary.
Maintain accurate records and ensure compliance with company policies and applicable regulations.
Contribute ideas and process improvements that enhance the resident experience and operational efficiency.