Work Location:
Wilmington, Delaware, United States of America
Hours:
40 •

Pay Details:

$120,000
$145,600 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues.

Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Risk Management
Job Description:
We are seeking a highly analytical and strategic Credit Card Collections Strategy Manager to drive performance optimization across the collections lifecycle.

This role will leverage advanced data analytics and segmentation techniques to design, test, and optimize collections strategies that improve customer outcomes while ensuring compliance with regulatory standards. The ideal candidate brings deep experience in credit card collections, strong analytical capabilities, and a knowledge-seeking, hypothesis-driven mindset to continuously refine strategies.

Key Responsibilities
+ Develop and execute collections strategies across delinquency stages (early
to late-stage), with focus on improving cure rates, roll rates, and customer engagement + Leverage data analytics and segmentation to design targeted treatment strategies (SMS, digital, call, legal routing) + Drive test-and-learn frameworks, including control/treatment design, performance measurement, and statistical validation + Identify customer segments using behavioral, risk, and engagement data to optimize outreach and recovery strategies + Partner with cross-functional teams (Legal, Compliance, Operations, Digital Vendors) to implement compliant and scalable strategies + Monitor key performance metrics (e.

g., RPC%, PTP%, liquidation curves, roll rates) and deliver insights to leadership + Ensure all strategies adhere to regulatory and compliance standards (e.g., TCPA, FDCPA, CFPB guidance) + Support digital transformation initiatives, including automation and vendor integrations

The Ideal Candidate will have:
+ Experience with customer, risk and portfolio segmentation + Experience building and driving credit risk and collections strategies + Experience with A/B Testing + Familiarity with the test-and-learn framework + Experience with experimental design + Experience with decision-trees + Champion/challenger testing
Depth & Scope:
+ Demonstrates governance, control and risk management behaviors in alignment with TD policies and practices + Leads/participates in the identification, development and implementation of new initiatives, operating workflow, additional services/applications or operational efficiencies including potentially leading special project teams or cross functional work groups + Assists with developing and enhancing credit risk assessment capabilities to identify and maintain good business opportunities with new and existing clients + Performs detailed analysis and interprets information to make recommendations to Senior Management on critical strategies including non-standard and ad-hoc requests as determined by management + Creates reports on the results of implemented strategies, using all appropriate quantitative methods and MIS, and makes recommendations to increase efficiencies and revenue while managing credit risk and produce those reports on a regular basis + Effectively works cross-functionally with teams outside of risk + Works with Internal Audit / External Regulators, to ensure that documentation for all work processes is complete and up-to-date + Ensures sound credit control by taking a pro-active approach to risk management within the risk guidelines of the Bank + Ensures the timely communication of issues that are relevant to the team and encourages a good working relationship with other internal and external groups •

Education & Experience:

+ Bachelor's degree required; Graduate degree preferred + 5+ years' experience required + Proficient PC skills including a strong competency in MS Excel and PowerPoint, and a variety of PC-based analytical and reporting software packages + Experience with the use of Relational Databases and the process of Extract Transform Load (ETL) using common languages such as SQL or SAS + Familiar with various analytical or reporting tools, such as SAS, R, Matlab Tableau, etc.

+ Strong analytical and problem solving skills are required to interpret data and draw conclusions + Experience in data modeling and risk management either from a business administration, statistical, mathematical, scientific or financial background + Excellent written and verbal communication skills + Experienced in developing and presenting recommendations to Senior Management

Preferred Qualifications:
+ •Bachelor's degree in STEM•(e.

g., Statistics, Mathematics, Engineering, Computer Science, Economics) + Experience with

collections lifecycle strategy across multiple products or portfolios
+ Familiarity with
digital outreach channels
(SMS, email, AI-driven engagement) + Exposure to
regulatory frameworks
impacting collections (TCPA, FDCPA, CFPB)
Physical Requirements:

•

Never:

0%;

Occasional:

1-33%;

Frequent:

34-66%;

Continuous:

67-100% + Domestic Travel

Occasional + International Travel
Occasional + Performing sedentary work
Frequent + Performing multiple tasks
Continuous + Operating standard office equipment
Continuous + Responding quickly to sounds
Frequent + Sitting
Continuous + Standing
Occasional + Walking
Occasional + Moving safely in confined spaces
Occasional + Lifting/Carrying (under 25 lbs.)
Occasional + Lifting/Carrying (over 25 lbs.)
Occasional + Squatting
Occasional + Bending
Occasional + Kneeling
Occasional + Crawling
Never + Climbing
Never + Reaching overhead
Occasional + Reaching forward
Occasional + Pushing
Occasional + Pulling
Occasional + Twisting
Occasional + Concentrating for long periods of time
Continuous + Applying common sense to deal with problems involving standardized situations
Continuous + Reading, writing and comprehending instructions
Continuous + Adding, subtracting, multiplying and dividing
Frequent The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. \\#LI-AMCBOther
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.

Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.

Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed.

You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at

USWAPTDO

@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. US Labor & Employment Posters (https://tdbank.site.findly.com/wp-content/uploads/sites/3875/2026/07/USApplicantRights\\_revised\\_7-13-2026.pdf) | California Privacy (https://www.td.com/us/en/personal-banking/privacy/california/) | Accessibility (https://www.td.com/us/en/personal-banking/universal-footer/accessibility/) | FAQ (https://cdn-static.findly.com/wp-content/uploads/sites/3345/2024/08/02032545/FAQ\\_EN.pdf)

Our Values
At TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
Helping to Make an Impact in Communities
TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.

That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Learn more:

Canada (https://www.td.com/ca/en/about-td/ready-commitment) | US (https://www.td.com/us/en/about-us/communities/ready-commitment) | Europe & Asia Pacific (https://www.td.com/ca/en/about-td/ready-commitment)Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.","accountId","36616351","TD 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