Credit and Collections Supervisor (68316)

Credit and Collections Supervisor (68316) Jacksonville•Jacksonville, FL 32218 Apply Overview Salary Range $58,000.00•$62,000.00 Hourly Position Type Full Time Category Automotive Apply Description

JOB TITLE

Credit and Collections Supervisor•Jacksonville, FL

TEAM MEMBER PERKS

Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including: Sick Time•5 days Vacation Time•Earn up to 2-weeks on your first year of employment Paid and Floating Holidays Premium FREE Medical and Dental coverage options Vision Insurance 401(k) with company matching Life Insurance Discounts on Tires and Wheels Opportunity for advancement

WE WANT TO HEAR FROM YOU IF YOU

Pride yourself in providing excellent customer service Have proven time management mastery Have the ability to work independently and in a team Pride yourself on solving problems efficiently

ESSENTIAL RESPONSIBILITIES

Supervises and coordinates daily credit and collection activities of assigned team members, ensuring alignment with departmental priorities and timelines Exercises independent judgement in reviewing and resolving Soft Hold Orders to ensure timely review, escalation, and prompt resolution Ensures timely and accurate communication of credit holds and releases to Sales and Operations Reviews weekly aging reports and directs appropriate collection strategies based on account status, risk level, and customer history Evaluates payment plans and special arrangements to ensure compliance with credit policies, escalating exceptions as appropriate Proactively identifies high ‑ risk or deteriorating accounts and provides recommendations to management regarding credit risk mitigation. Partners with Sales and Operations to balance credit risk while supporting revenue growth Ensures all internal and external credit-related communications are clearly documented in NetSuite Monitors statement processing and collection workflow efficiency, identifying opportunities for improvements that increase efficiency and effectiveness. Prepares and reviews files for third-party collection agency assignment and monitors progress toward resolution Provides coaching, training, and performance feedback to team members Plans and adjusts team schedules and workload distribution based on business needs and priorities Participates in performance review processes and provides recommendations regarding, hiring, promotion, disciplinary action, and termination, with final authority retained by management Analyzes and prepares monthly reports on credit exposure, delinquency trends, and DSO performance, highlighting key insights and recommendations Participates in process improvement initiatives and internal audits recommending enhancements where appropriate Serves as a supervisory-level point of escalation for internal team members and external customers, ensuring timely issue resolution and high ‑ quality service

REQUIRED QUALIFICATIONS AND SKILLS

5+ years' experience in Accounts Receivable, credit and collections, or related role 2+ years supervisory or team lead experience preferred Bilingual preferred (English/ Spanish) Bachelor's degree preferred but not required Strong understanding of credit risk assessment and financial statement analysis Experience in corporate collections with large customer base Proficiency in Excel (VLOOKUP, Pivot Tables), Word, MS Office, Outlook, Gmail, Teams, Twist Experience with ERP systems (NetSuite preferred) Preferred industry experience in tire/wheels, auto parts, manufacturing, distribution Strong analytical, communication, and negotiation skills Share job details to About Tireco, Inc Get to Know Team Tireco! At Tireco, Inc., we uphold the core values of Trust, Integrity, Resourcefulness, and Excellence, as established by our Founders. From the warehouse to the boardroom, all Tireco, Inc. employees and representatives are held to the highest standard.