Operational Lead, Donor Collections

Operational Lead, Donor Collections Community Blood Center Of Greater Kansas City - 3.2 Gladstone, MO Job Details Full-time 3 hours ago

Qualifications English Delegation Full Job Description Responsibilities:

Under the supervision of the Site Manager / Manager of Mobile Operations / Field Supervisor / Assistant Manager, assumes responsibility for supervising the staff in collections at fixed and/or mobile sites. Monitors the collection activities to ensure compliance with Standard Operating Procedures. Serves as resource for donor eligibility and phlebotomy complications. Responsible for meeting projected production goals. Delegates duties to staff; coordinates with mobile chairperson. Promotes positive image of CBC to community. Performs duties of Site Manager in their absence. $2,500.00 Sign On Bonus Available Ideal candidate will have supervisory experience in service industry.

Essential Functions:

Supervises blood collections at fixed/mobile sites. Trained on all tasks required of Donor Care Technicians

I, II, III, IV & V

(as applicable). Functions as a resource for staff in regard to donor criteria and vein suitability. Functions as a resource for donor questions and concerns. Functions as a resource for difficult venipunctures. Reviews QC documentation. Ensures staff compliance with SOPs. Determines job assignments, breaks and mealtimes for staff. Coordinates with mobile chairperson and volunteers. Handles or seeks help for emergencies that occur. Ensures compliance with CBC safety policies and procedures. Maintains confidentiality of personal information regarding donors and staff. Responds to staffing problems, donor/staff complaints, and counsels donors and staff as needed. Provides written evaluation of staff in regard to performance and compliance with SOPs. Provides documentation when needed regarding staff behavior and/or attendance problems. Promotes customer service and a positive image of CBC to the community. Maintains prompt and regular attendance. Responsible for responding to temperature/humidity alarms (as applicable). Responsible for maintaining and reconciling monthly equipment inventory (as applicable). Must be able to confidently communicate and interpret intermediate information in English to all members of the public and staff.

Qualifications:

Essential Functions:

Supervises blood collections at fixed/mobile sites. Trained on all tasks required of Donor Care Technicians

I, II, III, IV & V

(as applicable). Functions as a resource for staff in regard to donor criteria and vein suitability. Functions as a resource for donor questions and concerns. Functions as a resource for difficult venipunctures. Reviews QC documentation. Ensures staff compliance with SOPs. Determines job assignments, breaks and mealtimes for staff. Coordinates with mobile chairperson and volunteers. Handles or seeks help for emergencies that occur. Ensures compliance with CBC safety policies and procedures. Maintains confidentiality of personal information regarding donors and staff. Responds to staffing problems, donor/staff complaints, and counsels donors and staff as needed. Provides written evaluation of staff in regard to performance and compliance with SOPs. Provides documentation when needed regarding staff behavior and/or attendance problems. Promotes customer service and a positive image of CBC to the community. Maintains prompt and regular attendance. Responsible for responding to temperature/humidity alarms (as applicable). Responsible for maintaining and reconciling monthly equipment inventory (as applicable). Must be able to confidently communicate and interpret intermediate information in English to all members of the public and staff.

Overview:

Founded in 1958, Community Blood Center (CBC) has served Kansas and Missouri for more than 65 years, delivering more than 150,000 lifesaving blood products annually to 70+ hospitals, EMS and healthcare partners. CBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe's Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment, and cure of bloodborne and blood-related diseases. CBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit savealifenow.org. Connect with us on Facebook, X, Instagram, and LinkedIn.