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Career Foundations
Sr. Collections Specialist
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Based on North Carolina data
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What they do
A Collections Manager manages staff that record and process collections at a bank or financial services company. Ensures that checks presented to a bank clear and the amount is debited to the bank and credited to a customer account. Manages collection accounts for a bank, creditor loan company or collections agency. Tracks the amounts owed by a customer that has fallen behind on bill payments and negotiates re-payment.
$57,440 / year median in North Carolina
-8% projected decline
Job Description
Sr. Collections Specialist Career Foundations Raleigh, NC Job Details Full-time $55,000 - $58,000 a year 12 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Compliance with loan regulations Financial statement analysis Consumer lending analysis in risk and credit Financial report interpretation Financial records review Credit report review Financial statement interpretation Productivity software Credit report analysis Cross-functional collaboration Full Job Description We're seeking an experienced Senior Collections Specialis t to join a growing financial services organization. This role is responsible for managing complex delinquent consumer loan accounts, negotiating repayment solutions, mitigating losses, and serving as a subject matter expert for collection and recovery activities. The ideal candidate combines strong analytical skills with a customer-focused approach and has a proven track record of resolving challenging accounts while maintaining regulatory compliance. Key Responsibilities Manage a portfolio of complex and high-risk delinquent consumer loan accounts. Contact customers by phone, email, text, and other communication channels to resolve past-due accounts. Analyze financial information to identify the root cause of delinquency and recommend appropriate repayment strategies. Negotiate payment arrangements, loan modifications, settlements, and other loss mitigation solutions. Support escalated collection activities, including repossessions, bankruptcies, and other default management processes. Provide guidance and financial education resources to help customers improve their long-term financial health. Maintain detailed and accurate documentation of customer interactions, payment agreements, and account activity. Monitor account performance and recommend strategies to reduce delinquency and charge-offs. Partner with internal departments to support collection, recovery, and risk management initiatives. Assist leadership with reporting, trend analysis, process improvements, and mentoring less experienced team members. Ensure all collection activities comply with applicable federal and state regulations, company policies, and industry best practices Qualifications 5+ years of experience in consumer loan collections, loss mitigation, or default management. Demonstrated success handling complex, high-balance, or escalated collection accounts. Strong knowledge of consumer lending, collections practices, bankruptcy, and applicable federal and state regulations. Experience reviewing personal financial statements, tax returns, credit reports, and other financial documentation. Solid understanding of accounting principles and financial analysis. Excellent negotiation, conflict resolution, and customer service skills. Strong analytical, organizational, and problem-solving abilities. Experience using collections software, core banking or lending systems, and Microsoft Office. Ability to work independently, prioritize competing demands, and collaborate effectively across departments.