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Member Solutions Manager (Collections)

Job

Ironworkers USA Federal Credit Union

Portland, OR (In Person)

Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/12/2026

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Job Description

Member Solutions Manager (Collections) 11620 NE Ainsworth Circle, Portland, OR 97220 $56,000
  • $66,000 a year
  • Full-time $56,000
  • $66,000 a year
  • Full-time We're not your average credit union
  • and we don't want your average manager.
Ironworkers USA is a tight-knit, fast-growing team serving the hardworking men and women of the Ironworkers Union and their families nationwide. We live and breathe our mission: Helping our members succeed. We work hard, play hard, and take pride in finding real solutions for our members. About the Role We are looking for an outgoing, personable, hands-on Member Solutions Manager who's passionate about helping members get back on track, no just chasing balances. This role guides, mentors, and finds solutions for members who are struggling or just need a little extra help. You'll have the freedom to create, improve, and drive results while being part of a team that values innovation, humor, and heart. What You'll Do Collection and recovery processes focused on helping members succeed Oversee delinquency management, workout plans, and recovery strategies with compassion and fairness Collaborate across departments to identify opportunities that help members stay financially strong Maintain compliance without losing the human touch Build a culture of trust, teamwork, and accountability where everyone has fun and gets the job done What You Bring Experience in member solutions
  • where calling the member and working out a solution is your number one priority A positive, energetic style that fosters collaboration Excellent communication, problem-solving, and relationship-building skills Credit union or financial institution experience is a plus
  • but a roll up your sleeves attitude is a must Spanish Speaking is preferred to assist our membership Why You'll Love Working Here Be part of a purpose-driven, growing credit union that truly lives its mission Work with teammates who care
  • about members, each other, and doing things the right way Competitive pay, benefits, and flexibility A culture that values hard work, humor, and heart
Job Type:
Full-time Pay:
$56,000.00
  • $66,000.
00 per year
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance
Work Location:
In person