Collection Manager Apelles, LLC Columbus, OH Job Details Full-time 21 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Leadership training provided Vision insurance 401(k) matching Opportunities for advancement Life insurance Qualifications Customer communication Teamwork Confidential information handling Microsoft Excel Interpersonal skills Team leadership Coaching Regulatory compliance Workplace dispute resolution Metrics Reporting Team development Supervising experience Debt recovery Recruiting Microsoft Teams Leading team collaboration initiatives Productivity software Process management Collections account management Full Job Description Job Overview We are seeking an experienced and results-driven Collection Manager to lead a team of 10-18 Collections Specialists supporting consumer and commercial accounts across the United States. This role is responsible for driving collection performance, ensuring exceptional client service, maintaining compliance with applicable regulations, and developing a high-performing team. The ideal candidate is a strong people leader with a proven track record in collections management, operational excellence, and client relationship management. Key Responsibilities Team Leadership Lead, coach, and develop a team of 10-18 collection professionals. Conduct regular performance reviews, one-on-one coaching sessions, and team meetings. Monitor productivity, quality, attendance, and adherence to company standards. Foster a culture of accountability, collaboration, and continuous improvement. Support recruiting, onboarding, training, and employee development initiatives. Client Performance Management Own the operational performance of assigned client portfolios. Monitor collection KPIs including liquidation rates, recovery percentages, right-party contacts, promise-to-pay performance, and client-specific service level agreements (SLAs). Analyze performance trends and implement action plans to improve results. Prepare and present operational reports to internal leadership and clients. Build strong relationships with clients through proactive communication and performance reviews. Operational Excellence Ensure compliance with all applicable federal, state, and client regulations, including

FDCPA, CFPB

requirements, and company policies. Identify process improvement opportunities that increase efficiency and maximize recoveries. Collaborate with Quality Assurance, Compliance, Workforce Management, and Training teams to improve operational performance. Manage staffing levels and scheduling to meet business and client objectives. Performance Metrics Success in this role will be measured by: Collection and recovery performance Client satisfaction and retention Employee engagement and retention Quality assurance scores Compliance adherence Productivity and operational efficiency Qualifications Required Bachelor's degree OR equivalent work experience. 2+ years of experience managing collections teams. Experience supervising ten or more direct reports. Strong knowledge of collections operations and performance metrics. Working knowledge of FDCPA and collections compliance requirements. Excellent leadership, coaching, and conflict-resolution skills. Strong analytical and reporting abilities. Demonstrated Proficiency with Microsoft Office, particularly Excel, Word, and Teams. Ability to maintain the highest level of confidentiality. Excellent interpersonal, written, and oral communication skills Ability to be dependable and work in a fast-paced, dynamic environment while supporting a positive culture. Ability to prioritize and organize work and adapt to changing business needs. Present, promote and support all Apelles initiatives. Maintain accountability for all decisions, actions, and directives with respect to job responsibilities. Preferred Experience managing third-party collections or BPO operations. Experience with multiple client portfolios. Knowledge of predictive dialers and collections software. Experience in presenting performance results to executive leadership or clients. What We Offer Competitive salary - Compensation will be based on experience, qualifications, and the responsibilities of the position. Performance-based bonus opportunities Medical, dental, and vision insurance Paid time off and company holidays 401(k) with company match Career advancement opportunities Professional development and leadership training Why Join Us? You'll play a key leadership role in driving operational excellence, developing talented collection professionals, and delivering exceptional results for our clients. If you're passionate about coaching teams, improving performance, and building strong client partnerships, we'd love to hear from you. Apply today to help lead a high-performing collections organization committed to delivering outstanding customer service and measurable client success.

Benefits:

401(k) Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Columbus, OH 43231