Collections Lead

Collections Lead Warner Norcross & Judd LLP Grand Rapids, MI Job Details Full-time 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Career development plan Vision insurance 401(k) matching Life insurance Qualifications Accounts receivable optimization Confidential information handling Microsoft Excel Customer relationship building Team leadership Bachelor's degree in finance Mid-level Client relationship development Legal firm experience 3 years Bachelor's degree in business administration Finance Client invoicing Customer payment reminders Analysis skills Aged receivables report Records management Bachelor's degree Continuous improvement Team training Debt collection payment plan Client management Law office Business Administration Bad debt management Billing issue inquiries Productivity software Legal billing Bachelor's degree in accounting Cross-functional collaboration Full Job Description Description About the Position The Collections Coordinator is responsible for managing and monitoring outstanding accounts receivable balances, ensuring timely collection of payments, and maintaining positive client relationships. This role works closely with clients and internal stakeholders to resolve billing issues, reduce aged receivables, and support the organization's cash flow objectives. The role is full time Monday through Friday 8 am - 5 pm. This role can be based out of the Grand Rapids, MI or Detroit, MI office.

What You'll Do:

Review new clients to detect possible credit/collection problems and propose appropriate protective arrangements such as engagement letters, retainers and payment schedules. Oversee the billing of legal services and client disbursements by monitoring outstanding balances and working with the respective billing attorneys to bill items as soon as deemed appropriate by the pertinent parties. Oversee the collections of accounts receivable by monitoring balances and collection efforts and working with the respective billing attorneys and clients to assure timely payment. Communicate by mail and telephone on a regular basis with clients who have past due accounts. Negotiate and monitor special payment arrangements with clients who are unable to pay when due. Maintain appropriate records to be able to monitor progress in the billing and collection process. Prepare periodic reports for the Management and Billing Committees on the status of problem accounts. Monitor progress of the firm's legal action to collect accounts in various courts; bankruptcy, small claims and others. Verify that the firm's conflict system and the specific client files reflect write offs and all non-agreed to amounts. Uphold a forward-thinking mentality with regards to process improvement and the utilization of new technologies. Provide guidance, support, and training to the Collections Assistant to empower them to handle delegated collections tasks. Provide input to firm leadership on accounts receivable and WIP metrics, taking a proactive approach to communicating and resolving potential issues. The Collections Coordinator role embodies WNJ's accounting team values, demonstrating teamwork by respectfully working and collaborating with the accounting team and other firm members while having fun, integrity by striving for honesty and transparency in every action, dedication by exceeding internal and external client expectations, and responsibility by taking the initiative to make a positive impact on the firm and our clients.

What Makes You Successful:

What makes me successful is a combination of strong analytical, organizational, and problem-solving skills, along with a high level of attention to detail and thoroughness. I am proficient in Microsoft Office applications, particularly Excel and Word, and have experience working with legal billing systems and e-billing platforms. I communicate effectively, manage priorities efficiently, and handle confidential information with professionalism and discretion.

About You:

Experience, Education, and Training:

Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred Minimum of 3 years of billing or accounting experience. Prior law firm or professional services experience strongly preferred. What sets Warner Apart At Warner Norcross + Judd, we know that talented professionals have choices. That's why we've built a workplace that supports your success both professionally and personally. Benefits Designed to Support You We offer a comprehensive benefits package that includes: Medical, dental, and vision insurance Firm-paid life insurance and disability coverage 401(k) with employer contribution or match, depending on plan design Generous paid time off and leave programs Paid firm holidays Remote work flexibility Wellness programs Employee assistance program Professional development and growth opportunities Why People Choose Warner At Warner, our culture is guided by our motto: "Fun, Pride + Profit...in that Order." We believe people do their best work when they feel connected to their colleagues, supported in their careers, and empowered to maintain balance in their lives. When you join Warner, you'll find: A collaborative environment where teamwork and mutual respect are valued Meaningful opportunities to grow your skills and advance your career A commitment to diversity, equity, and inclusion that encourages participation and leadership at every level Flexibility that supports both professional achievement and personal well-being A firm that invests in its communities through charitable giving, volunteerism, and scholarship programs Colleagues who are passionate about delivering exceptional service while enjoying the work they do About Warner Warner is a full-service corporate law firm with 230+ attorneys practicing in nine offices throughout

Michigan:

Bloomfield Hills, Detroit, Grand Rapids, Holland, Kalamazoo, Lansing, Macomb, Midland and Muskegon. To learn more, visit www.wnj.com, follow us on X @WNJLLP or connect on LinkedIn or Facebook.