Collections Manager

Collections Manager

GREATER TEXAS FEDERAL CREDIT UNION - 4.0

Austin, TX Job Details Full-time 6 days ago Benefits AD&D insurance Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Vision insurance 401(k) matching Opportunities for advancement Qualifications Regulatory compliance High school diploma or GED Team management Industry knowledge of financial regulations Analytics Full Job Description We've been serving Texans for over 70 years, and our mission is bigger than banking. At Greater Texas | Aggieland Credit Union, we believe in building connections that last — with our members, our community, and our team. Here, you'll find more than a job. You'll find a place where: Relationships matter. We get to know our members and walk with them through life's milestones. Community comes first. Giving back and making a difference is part of our DNA. Every role has purpose. Your work makes an impact far beyond the day-to-day. If you have a passion for people and want to be part of something meaningful, you'll feel right at home with us. What's in it for you?!

Growth & Development:

Ongoing training and coaching to expand your skill set and career potential. Exposure to cross-functional projects and strategic initiatives that shape the future of our organization. Opportunities for leadership development and internal career advancement.

Dynamic & Impactful Work Environment:

A collaborative workplace where your ideas and expertise help drive innovation and efficiency. Be part of a growing organization that values continuous improvement and fresh perspectives. Engage in meaningful work that directly supports our mission and enhances the member experience. Full Benefits Package - Enjoy competitive benefits that include: Choices of Medical, Dental, Vision, Life and AD&D Insurance. Optional Critical Illness, Accident, and Hospital Indemnity Benefits. 16 hours of paid volunteer time annually to give back to your community. Monthly accruals of vacation and sick time, plus several paid holidays. 401k plan with up to 7% employer match to help you secure your future.? Tuition reimbursement for continued education and personal growth. Access to our HQ fitness center and studio.

Supportive & Engaging Workplace Culture:

A team-oriented environment where collaboration and innovation thrive. Recognition programs that celebrate achievements and contributions. Regular team-building activities, fun office events, and frequent potlucks. The Basics of a

Collections Manager:

Full-Time, Exempt Schedule:

Monday - Friday from 8:00 am to 5:00 pm Hybrid Position - After the initial training period, a hybrid work model will become an option. You will be requested to work 4 days on-site and 1 day remote. Allowing for a blend of remote and onsite work based on performance and departmental needs.

Location:

Headquarters - Austin, TX About the Role We're looking for a dynamic leader who can lead with purpose and drive results. As our Collections Manager, you'll guide a high-performing team responsible for protecting the credit union's assets while delivering exceptional member service. You'll oversee daily operations, tackle complex collection cases, and partner across departments to ensure efficiency, compliance, and continuous improvement. What We're Looking For A confident leader who thrives in a fast-paced environment and knows how to balance performance with people. You bring strong analytical thinking, sound judgment, and a passion for coaching teams to success. Experience in collections, especially with complex accounts like bankruptcies and repossessions, is essential—along with a solid understanding of regulatory requirements. What's In It For You Opportunity to lead and shape a dynamic collections team A collaborative, mission-driven culture Career growth and leadership development Hybrid flexibility after training The chance to make a real impact on member financial well-being Key Responsibilities Lead, coach, and develop collections staff to achieve performance goals Oversee daily operations across collections, asset recovery, and remarketing Manage escalated cases including bankruptcies, repossessions, and legal actions Monitor performance metrics and implement process improvements Collaborate with Lending, Risk, Accounting, and Member Services teams Ensure compliance with all regulatory and internal policies Analyze reports and provide insights and recommendations to leadership Other Duties Stay current on industry trends and regulatory changes Support reporting and presentations for senior leadership Complete required compliance and professional development training Perform additional duties as assigned Must Haves as a

Collections Manager:

5+ years of collections or related experience (including bankruptcy, repossession, loss mitigation) 3+ years in a leadership or management role Strong leadership, communication, and coaching skills Advanced problem-solving, negotiation, and analytical abilities High school diploma or equivalent Nice to Haves as a

Collections Manager:

Experience in a credit union or financial institution Bilingual (Spanish) Associate's or Bachelor's degree in Business, Finance, or related field Due to the high volume of applications, we are unable to accept calls or status inquiries. All candidates will be notified of their status as applications are reviewed for further consideration. We truly appreciate the time you took to apply and are excited that you are considering a career with us.