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Collections Manager
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Confidential
Remote
$82,500 Salary, Full-Time
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Job Description
Collections Manager Confidential Portland, OR Job Details Full-time $75,000 - $90,000 a year 9 days ago Benefits Disability insurance Health insurance Dental insurance Paid time off Employee assistance program 401(k) matching Life insurance Qualifications Teamwork Loan collections High school diploma or GED Team development Driver's License Data-driven problem-solving Account management Full Job Description Lead the Charge in Auto Collections — Become Our Next Collections Manager! Are you a driven leader who thrives in fast-paced environments and knows how to turn challenges into results? We're looking for an experienced Auto Collections Manager to take ownership of our collections department, drive performance, and lead a team to success. If you're passionate about leadership, compliance, and delivering results while maintaining a top-tier customer experience—this is your opportunity to make a real impact. Collections Manager Job Responsibilities Leadership & Department Oversight Manage and drive the overall performance of the Auto Collections Department Monitor, audit, and evaluate collection activity across all accounts Lead weekly team meetings and set clear goals for individual and team success Provide coaching, feedback, and ongoing performance tracking for collectors Participate in hiring, interviewing, and developing team members Collections & Account Management Conduct daily collection calls and help customers establish payment arrangements Review accounts and analyze collection effectiveness and call quality Pull and evaluate daily collection reports and performance metrics Handle escalated customer concerns and resolve complex issues professionally Ensure compliance with FDCPA and all relevant policies and procedures Operations & Administrative Duties Perform skip tracing, residence and employment verification Manage repossessions, including notices, agency communication, and auctions Oversee payment processing and daily deposits Maintain GAP, warranty claims, and insurance follow-ups Track paid-in-full accounts and coordinate title releases Process refunds, vendor invoices, and coordinate with accounting Team & Collaboration Work closely with leadership to report delinquency trends Assist team members with difficult accounts and problem solving Maintain organized records and ensure accurate file maintenance Support a positive, team-oriented work environment