Collections Manager

The salary range for this position is $90,000 - $100,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m.

The #1 thing on everyone's mind right now: 'Where can I find a fresh start?'.

NOTE:

This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly.

Job Description:

• Manage delinquency performance across all servicing portfolios, ensuring achievement of client, investor, and company delinquency reduction goals.
• Oversee collection call strategies, queue management, dialer campaigns, and workforce allocation to maximize borrower contact rates and delinquency resolution outcomes.
• Monitor collection effectiveness through key performance indicators including roll rates, right-party contacts, promise-to-pay fulfillment, cure rates, and loss mitigation referrals.
• Ensure compliance with CFPB servicing regulations, FDCPA, FCRA, FACT Act, bankruptcy requirements, state collection laws, investor guidelines, and client contractual requirements.
• Maintain department readiness for internal audits, external audits, regulatory examinations, and client reviews.
• Establish and oversee call quality monitoring programs to ensure compliance, professionalism, borrower experience, and adherence to company standards.
• Review escalated accounts and quality assurance findings to identify training and process improvement opportunities.
• Identify and implement technology, workflow, dialer, reporting, and automation enhancements that improve operational efficiency, compliance, and borrower engagement.
• Establish daily, weekly, and monthly performance objectives and provide ongoing coaching, mentoring, and development to maximize employee and departmental success.