JOB RESPONSIBILITIES

As a Collection Supervisor, you will carefully adhere to policies, procedures, and laws related to consumer collections. Additional responsibilities of the Collections Supervisor include: Working past due accounts via phone Handling escalated calls Maintaining accurate collection notes on past due accounts Providing general supervision and training of a collection team Operating a collections database in a Windows-based operating system Communicating professionally with consumers and team members Coordinating supervisor duties Evaluating and monitoring employees performance Implementing company policies and procedures All other duties as assigned

JOB REQUIREMENTS

As a Collections Supervisor, you must possess excellent negotiation, telephone communication skills, and an inner drive to succeed. Additional requirements for the Collections Supervisor include: 3 years management experience with a focus in a customer service/debt collection Knowledge of FDCPA and state laws Bachelors degree preferred Strong written and verbal communication skills Active listening skills and ability to proactively recommend creative solutions Ability to adapt to an ever changing, high energy, high volume environment Exceptional organizational, problem solving and decision making skills Must meet daily, weekly, and monthly goals Must be punctual and dependable

Job Type:

Full-time Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

Remote Job Type:

Full-time Pay:

From $50,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Flexible spending account Health insurance Paid time off Vision insurance Work from home

Education:

High school or equivalent (Required)

Experience:

Debt Collection:

3 years (Required) Customer service: 3 years (Required)

Management:

3 years (Required) Knowledge of FDCPA and state laws: 1 year (Preferred)

Work Location:

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