Responsibilities:

Direct daily collections activity and shape firmwide strategies that improve recovery rates and support overall financial performance.
Evaluate existing workflows, refine procedures, and reinforce compliance with internal standards and applicable regulations across the collections function.
Track portfolio trends, identify accounts showing signs of elevated risk, and coordinate timely intervention on delinquent balances.
Produce analysis, dashboards, and performance reporting that help leadership assess receivables health and guide collection priorities.
Partner regularly with billing attorneys and other firm leaders to review outstanding balances, resolve obstacles to payment, and encourage timely follow-up.
Lead and develop Accounts Receivable Coordinators by setting expectations, providing coaching, and promoting consistent, high-quality service.
Create and manage escalation paths for seriously overdue or sensitive client matters, ensuring complex issues receive prompt attention.
Support resolution of unapplied cash, invoice variances, short payments, overpayments, chargebacks, and related accounts receivable exceptions.
Deliver training on collections procedures and best practices to coordinators, new attorneys, and administrative staff as needed.

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