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Glasser & Glasser, PLC
Legal Inventory & Workflow Manager
Career Insights for Collections Manager
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Based on Virginia data
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What they do
A Collections Manager manages staff that record and process collections at a bank or financial services company. Ensures that checks presented to a bank clear and the amount is debited to the bank and credited to a customer account. Manages collection accounts for a bank, creditor loan company or collections agency. Tracks the amounts owed by a customer that has fallen behind on bill payments and negotiates re-payment.
$73,936 / year median in Virginia
-9% projected decline
Job Description
Glasser and Glasser, P.L.C., an "AV"-rated law firm headquartered in Norfolk, Virginia is seeking a highly analytical, process-driven Legal Inventory & Workflow Manager to oversee the lifecycle of our collection files and optimize team performance. Reporting directly to the Director of Operations, you will audit case progression and help manage day-to-day team workflows. Your objective is to eliminate file stagnation and ensure strict legal deadline compliance. The firm offers a rewarding and positive work environment, competitive compensation and benefits, and exceptional growth opportunities. About Glasser and Glasser, P.L.C.: Founded in 1932, Glasser and Glasser, P.L.C. has earned a reputation for delivering outstanding service and a commitment for excellence with the highest levels of integrity and professionalism. Our firm has been named a "Best Law Firm" by each of US News and Best Lawyers. We are committed to providing a full suite of competitive benefits and working environment for our staff and attorneys. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k) matching and profit sharing, health savings account, short and long-term disability, life insurance and other voluntary supplemental benefits. Glasser and Glasser, P.L.C. also offers a generous paid time off policy, including six (6) paid holidays.
Key Responsibilities:
- Track and audit file progression through key legal milestones: letter issuance, lawsuit filing, service of process, judgment entry, and execution filing.
- Enforce firm SLAs (Service Level Agreements) by proactively flagging delayed actions or missed legal benchmarks.
- Run regular audits to locate dormant accounts or files that have "fallen between the cracks" (e.g., pending service returns or skipped post-judgment actions).
- Monitor placement tranches, analyzing groups of accounts for recovery trends, ROI, and performance variances.
- Provide pipeline reports for executive leadership, identifying high-opportunity segments and areas of systemic delay.
- Partner with the Director of Operations to design, test, and implement automated legal workflows and case management technologies.
- Assist the Director of Operations in managing the daily activities of paralegals, collectors, and legal assistants.
- Serve as a point of contact for staff to resolve operational bottlenecks or system errors.
Qualifications and Skills:
- Experience in legal inventory management, operations, or portfolio analysis—ideally within a collections law firm.
- Proven experience assisting in team management, delegating tasks, or leading project workflows.
- High proficiency with collection case management software (CMS) and advanced Excel skills. Experience with legal automation tools is a strong plus.
- Ability to help staff adapt to new tools, procedures, and shifting operational priorities.
- Strong root-cause analysis skills to pinpoint why files stall and implement permanent fixes.