Program and Operations Manager- Billing and Assessments

The City of Richmond Department of Finance is seeking a highly qualified, experienced, and detail-oriented customer service professional to fill the position of Program and Operations Manager. The incumbent will be responsible for managing three units: Real Estate Tax, Personal Property, and Business Tax Units. Incumbents will oversee daily operations and direct work flow; conduct, attend, and participate in departmental staff meetings and meetings with other departments, city leadership, and citizens; review, prepare, and submit reports; assist in contract negotiations; develop, implement, and monitor policies and procedures; oversee correspondence; manage budgets and approve expenditures; and manage personnel. Reviewing Revenue Administration existing hardware and software to identify inefficiencies or limitations Assisting wih the implementation of new software and training staff Management & supervisory duties, recruiting, hiring, training, shadowing and evaluating Evaluate and analyze reports, manage budgets, and gather information Oversee Revenue Administration Programs (i.e. Tax Relief for the Elderly & Persons With Disabilities, Business License Incentive Program, Community Involvement) Daily and constant communication with Management and Supervisory staff Prepare and submit reports (monthly and ad-hoc as needed) Manage DMV Contracts Operational functions within the various units: Billing Functions Real Estate Billing Personal Property Billing Updates on various forms for Business & Personal Property Tax Bank Franchise Daily Rental New incentive Program

KNOWLEDGE

The incumbent will have knowledge ( or some combination of knowledge in) accounting, budgeting, and accounts payable/receivables. Considerable knowledge with computer programs such as Microsoft Office Suite; data analysis, data management, and electronic databases and related software applications.

SKILLS:

The incumbent will be skilled in communicating and coordinating with various internal and external departments, creating and implementing policies and procedures, and gathering and interpreting data routinely.

ABILITIES

The ideal candidate will be adaptable and able to think critically to organize, multitask, and problem solve.

MINIMUM TRAINING AND EXPERIENCE

Bachelor's degree in business, accounting, finance or public administration or field related to assignment. Six years of journey-level professional experience in area related to assignment. Two years of supervisor experience. A Master's degree in Business or Public Administration or field directly related to assignment is preferred. An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.