We are looking for a detail-oriented Sr. Data Entry Clerk to support employee benefits operations in Phoenix, Arizona. This Long-term Contract position will provide administrative and service support for team leaders, brokers, internal staff, and insurance carriers while helping keep client records accurate and current. The ideal candidate will be comfortable handling high-volume data entry, coordinating follow-up across multiple parties, and delivering timely assistance related to renewals, billing, claims, and policy documentation.

Responsibilities:

• Support team leaders and service staff with administrative tasks tied to new business, renewals, and broker documentation, ensuring materials align with carrier guidelines.
• Serve as a central point of communication between insurance carriers, brokers, and internal teams to resolve questions and maintain steady progress on service requests.
• Gather, organize, and prepare large-group client information, including maintaining and updating spreadsheets used for plan and account details.
• Track quote requests with carriers and provide timely status updates, approvals, and follow-up communication regarding plan revisions and open enrollment matters.
• Assist with carrier-related processing for enrollments, proposals, broker updates, product details, and other service items that require documentation and follow-through.
• Help manage renewal activity by preparing materials, updating rate and plan information, and distributing completed renewal information to the appropriate brokers.
• Enter and maintain accurate information in commission and client databases, while building and updating case files based on established workflows.
• Provide day-to-day customer service support by addressing inquiries and helping troubleshoot billing concerns, claim-related issues, and other account service matters.
• Partner with internal colleagues to meet turnaround expectations and maintain productive working relationships with carriers and service teams.