Position Overview We are seeking a highly organized and detail-oriented Loan Operations & Servicing Specialist to support day-to-day lending operations. This role is responsible for handling inbound and outbound customer communication, processing and funding loan deals, verifying credit applications, and managing payment follow-ups. This position requires someone who can wear multiple hats, think critically, and operate efficiently in a fast-paced environment. Key Responsibilities Customer Communication Answer inbound calls and assist customers with account inquiries Provide payment options and resolve basic account issues Maintain a professional and compliant tone in all communications Deal Processing & Funding Review and fund approved loan contracts Verify deal structure, documents, and stipulations prior to funding Coordinate with dealers to ensure complete and accurate deal packages Application Verification Verify customer employment, residence, and references Review credit applications for accuracy and completeness Identify red flags and escalate issues when necessary Collections & Payment Follow-Up Make outbound calls to customers regarding past-due payments Negotiate payment arrangements within company guidelines Document all collection efforts and customer interactions Administrative & Operational Support Maintain accurate account records in the system Assist with general office tasks and process improvements Support compliance with company policies and regulatory requirements Qualifications Strong communication and phone skills High attention to detail and ability to multitask Comfortable handling sensitive financial information Basic understanding of credit, loan structures, and payment processing $21.00 per hour

Pay:

$21.00 per hour

Work Location:

In person