Quality Assurance & Exception Specialist (Bilingual Chinese/English) On-site

• 2.6 Montebello, CA 90640 $22 - $25 an hour - Full-time About SpeedX Founded in 2022, SpeedX provides last-mile delivery services that connect brands with their customers. We work with online marketplaces, third-party logistics providers, and retailers to support their e-commerce delivery needs. Job Summary We are seeking a meticulous and resilient Quality Assurance/Control (QA/QC) Specialist to ensure that every parcel leaving our facilities meets SpeedX's rigorous standards before it hits the last mile. This role requires a unique blend of floor presence, deep system investigation, and customer-facing communication. You will be the expert responsible for identifying, documenting, and resolving operational exceptions, ensuring data integrity from the physical sorting bin to the customer's receipt. This role operates at the intersection of the warehouse floor, our core systems, and customer service. Key Responsibilities 1.

Floor-Based Quality Control & Parcel Separation Physical Quality Audits:

Conduct regular, systematic checks on parcels on the sorting line, staging areas, and loading docks to ensure proper labeling, packaging integrity, and adherence to handling protocols.

Exception Identification & Segregation:

Become the expert in physically separating and isolating exception parcels (e.g., damaged, mis-sorted, incorrect documentation, weight discrepancies).

Process Adherence:

Monitor and enforce compliance with all established warehouse sorting and handling Standard Operating Procedures (SOPs) across various shifts. 2.

System-Level Exception Handling & Investigation Deep System Dive:

Utilize our ERP/POS systems to investigate the root cause of every physical exception found on the floor or reported via tracking. Root Cause Analysis (RCA): Conduct detailed analysis on shipment failures, data entry errors, or sorting mistakes to pinpoint exactly where the process broke down (e.g., Was it a data entry error, a system misconfiguration, or a physical sorting mistake?).

Data Correction:

Execute necessary corrections within our core systems after physical verification, ensuring system records accurately reflect the final disposition of an exception parcel. 3.

Customer Communication & Resolution Customer Liaison:

Serve as a direct point of contact for escalated customer inquiries specifically related to package exceptions (e.g., delayed status, missing information, failed delivery attempts).

Clear & Professional Communication:

Communicate complex operational issues to customers in a clear, empathetic, and professional manner, providing timely status updates and resolution timelines.

Feedback Loop:

Systematically relay recurring customer communication issues back to Operations and Data teams to inform larger process improvements.

Requirements & Work Environment Floor Endurance:

Must be physically capable of standing and walking for extended periods (up to a full shift) in a warehouse floor environment.

Detail Orientation:

Exceptional attention to detail is non-negotiable, particularly when verifying small parcel details, tracking numbers, and addresses.

Basic Technical Skills:

Proficiency in using basic computer hardware (scanners, tablets) and essential office software, including Microsoft Excel for basic data logging and reporting.

Learning Agility:

A strong willingness and ability to learn our proprietary ERP/POS systems quickly through dedicated training. High school diploma or equivalent. Associates degree preferred. Preferred Qualifications Prior experience working in a warehouse, fulfillment center, or parcel sortation environment. Excellent attention to detail and data accuracy. Strong analytical and problem-solving skills. Fluent in Chinese and English preferred. Work Authorization This role is not eligible for employment visa sponsorship. Candidates must be legally authorized to work in the United States without current or future employer-provided sponsorship. Equal Employment Opportunity SpeedX is an equal opportunity employer. Employment decisions are based on job-related qualifications and business needs, consistent with applicable law.

Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person