Sr. Data Entry Clerk

We are looking for an experienced Sr. Data Entry Clerk to support membership operations for a government organization in Oakland, California. This Long-term Contract position will lead day-to-day data integrity efforts, guide a small team, and help ensure membership and payment records are handled accurately and efficiently. The role combines hands-on review work with staff oversight, policy interpretation, and cross-functional coordination to resolve issues and improve operational consistency.

Responsibilities:

• Lead and support a team of five membership specialists, providing daily direction, feedback, and coverage for operational questions.
• Review membership records and data entry activity to maintain high accuracy standards and consistent processing practices.
• Oversee dues payment handling and examine reconciliation results to identify discrepancies or processing concerns.
• Conduct audits and quality checks across membership updates, payment activity, and related recordkeeping tasks.
• Interpret membership rules and eligibility guidelines, serving as a point of reference for policy-related questions.
• Coach employees through performance expectations, routine challenges, and corrective discussions when needed.
• Assist newer team members with onboarding support while continuing to guide experienced staff on complex cases.
• Handle escalated member concerns, communicate directly with individuals on unresolved matters, and work toward effective resolution.
• Collaborate with internal teams and external partners on database issues, system troubleshooting, reporting needs, and process improvements, including work related to organizational system changes.