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Process Associate
Job
HCLTech
Washington, DC (In Person)
Full-Time
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35
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Job Description
Process Associate HCLTech - 3.7 Washington, DC Job Details $37,000 a year 14 hours ago Qualifications Live chat Optimizing workflow processes Data integrity assurance Data quality checks Customer records maintenance Database systems Email customer support Texting/chatbox tools Incident Escalation Continuous improvement Quality issues Data quality monitoring Quality control Escalation handling Email support Entry level Quality data entry Customer data entry Full Job Description Process Associate Washington, Minnesota Job Summary The primary purpose of this role is to efficiently resolve customer queries via email or chat, manage data accuracy, monitor quality, and identify process improvements. Key Responsibilities 1. Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective Resolution. 2. Accurately Enter, Update, And Manage Data In Various Systems And Databases. 3. Troubleshooting Problems, Providing Solutions, And Escalating Issues To Higher Levels Of Support When Necessary 4. Monitor And Ensure The Quality And High Accuracy Of Processed Data And Customer Interactions. 5. Identify Inefficiencies And Suggest Improvements To Enhance Operational Workflows. Maximum Salary (US): 40000 Minimum Salary (US): 37000